Gerber Collision & Glass - Franklin
In operation 85 years, 9 years at this location.
Gerber Collision & Glass - Franklin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was great and the staff kept me up to date on the claims and repair process. Repairs were done quickly. The quantity of the repairs make the car look new.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brian went beyond the normal service by dropping my old bumper off at my house when it would not fit in my car.
Returned Clean
My Experience - 5.0/5.0 -
The process was easy. They work directly with the insurance company on any discrepancies. They delivered my car earlier than expected and communicated regularly on updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fantastic communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wes is professional, personable, knowledgeable and helpful
Likely to Recommend - 0.5/5.0 -
Not only would I not recommend I will never go back and CEi should not use
Repair Quality - 4.0/5.0 -
There is a plastic piece that was sticking out when I picked it up. They tried to fix it but said the entire door would need to come off to do it. What they did do fixed the problem but if it doesnât I will take it back.
Customer Service - 0.5/5.0 -
I will never use Ferber again. I have used this shop several time when it was auto glass. Totally different place now that it is Gerber. I was told I would get updates by email or phone. I had to call them to get information. The communication was terrible. Was not forthcoming with info. I was told my car would be ready on a fri or mom. On tues I called to learn they were waiting on a part. Should have told me that in a he first place.
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brian Thompson was wonderful in every step of getting my car repaired. He kept me updated anytime there was new information . Also he sent me pictures to keep me visually updated on the cars progress. Gerber is very fortunate to have Brian representing them. Thanks also to the body shop. They are truly artist in their own right!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Trunk is still misaligned, but the work is visually perfect!
Customer Service - 2.0/5.0 -
Technician was outstanding, and communicative and helpful. However, the front desk worker did not communicate effectively and seemed confused by basic questions. Wasnât sure what forms I needed to fill out. Called the rental car agency on my behalf to complain about how long it was taking for pickup, without asking me first.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was treated nicely and Wes did what he said he could do for me. I am very pleased with the end result.
Customer Service - 5.0/5.0 -
I couldnât have been more pleased.