Gerber Collision & Glass - Franklin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely customer oriented. Kept me informed the entire time they had my vehicle.

Customer Service - 5.0/5.0 -

Very much attention to detail

My Experience - 5.0/5.0 -

The team at Gerber collision in Franklin, Tennessee, made by experience outstanding. They laid everything out for me. They kept me updated and they managed everything on a timeline. In the industry, this is very rare and I would highly recommend this company to anyone looking for collision repair repairs?

Likely to Recommend - 5.0/5.0 -

I would definitely return as a customer

Repair Quality - 5.0/5.0 -

The folks at Gerber did an excellent job. Communication was outstanding and they did everything when they said they were gonna do it.

Customer Service - 5.0/5.0 -

Excellent customer service all the way around

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service was outstanding. Everyone at Gerber was friendly, courteous and professional. Rick did a great job of communicating with us and keeping us posted on the progress. The work was done well ahead of schedule which meant we did not have to rent a car. Highly recommend Gerber in Franklin.

Likely to Recommend - 5.0/5.0 -

Always recommend Gerber!

Repair Quality - 5.0/5.0 -

Great work. Great communication.

Customer Service - 5.0/5.0 -

Rick did a great job keeping us posted on the status of the work.

Returned Clean

My Experience - 5.0/5.0 -

Your workers did an awesome job! I’m so glad I chose Gerber Collision to take care of my car. Now I’ve got to take it to see why it’s got red lights on , on the dashboard. ?? Thank you again! Debbie Hendricks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very satisfied with the quality of my repair job. I was just missing 2 pieces that were damaged and had said they would be replaced also, but was not when I got home and was looking at the front more closely , and the covers were not replaced. I will call them in the morning (Tomorrow Thursday). Again thank you. The Administrative Assistant in the office Stacey was very thorough and pleasant. Debbie Hendricks

Customer Service - 5.0/5.0 -

Didn’t fix the Black running light covers not repaired. They’re torn/broken also. We spoke about them and was told “not to worry, we’ll get them”

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Super nice staff. Work is great. Very satisfied.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

High communication standards where upheld and information was always available on what condition my vehicle was in and how far along in the process it was with further information easily available on further prompting.

My Experience - 5.0/5.0 -

The car looks good as new. Thanks for all of your hard work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

collision center manager was very professional and nice and helped make the repair easy and seamless

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication was amazing and the repair too!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The people at Gerber are wonderful to their customers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have already filled out one of these surveys.

Customer Service - 5.0/5.0 -

Professional, courteous personnel.

Returned Clean

My Experience - 5.0/5.0 -

A very nice job, we appreciate that you took responsibility for the additional scratch and repaired it. It was nice that you sent the car back so clean also! Thank you for the extra work to serve the customer. We will always recommend you all. Best regards, Carrie.Reynolds

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber

Repair Quality - 5.0/5.0 -

Very good communication, service and results... from initial contact to the estimate through completion of body repair work for my 2026 Yukon Denali

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Would use again

Customer Service - 5.0/5.0