Gerber Collision & Glass - Gaithersburg

4.9 (3,908reviews)
98%
8211 Snouffer School Rd,  Gaithersburg,  MD  20879
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In operation 85 years, 16 years at this location.

Gerber Collision & Glass - Gaithersburg offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,908)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs. The repair work was frequently described as flawless, meticulous, and exceeding expectations. Communication was a standout highlight, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. Timeliness was also commended, as many vehicles were completed ahead of schedule. Customers valued the professionalism, friendliness, and attentiveness of the entire team. A few customers noted areas for improvement, including occasional delays due to parts availability, minor finishing issues, and requests for more proactive initial communication - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... from Criswell Honda, Harrison Honda, and King Farm. This shop is by far the best. Not only did they repair everything perfectly, they went above and beyond ..." Read more
"... completed to the level of quality they expect. That commitment to excellence gave me great confidence in their work. Throughout the entire process, they kept me informed ..." Read more
"The repair quality was 100%. I am ever so grateful for the outcome of the repairs. Never go to a dealership ..." Read more
"I am 100% satisfied with the quality of the repair to the car."
"It looks brand new, left like it was just bought, beautiful paint match"
"Very happy with the work done. Looks brand new. Repair was done ahead of schedule and I was kept informed along the way. Everyone was great to work with. Would definitely ..." Read more
"My vehicle was repaired before the estimated time, which was amazing."
"It took almost 3 weeks to get the body damage repaired. Thats much longer than i had expected. However I ..." Read more
"... would recommend Gerber to anyone needing service. They explained every part of the process and always kept me informed of the progress. So yes they are amazing." Read more
"... about every other day how my car was progressing, so communication was very open, and they did a great job. The car looks good as new. Thanks so much!" Read more
"Frequent updates by texts and phone calls are very helpful."
"... estimator and the technicians that did the work. Great communication throughout the process." Read more
"I was kept informed of the repair process, which was very helpful. I got a call a day before the repair were completed. ..." Read more

My Experience

Thank you!! Great system , and customer service Alonzo was so helpful to explain the process

Likely to Recommend

Repair Quality

Great customer service

Customer Service

phone call status

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone was friendly and they beat the expected completion time. Someone walked the vehicle with me afterwards and explained all the work that was done. It was a good experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

110% I will definitely recommend to everyone! What a fantastic job from customer service to the work done on my car, and the communication and honesty and integrity they displayed especially Alonzo, thank you so much!

Repair Quality

I was very impressed with the quality of repair and attention to detail! It looks like a brand new car.

Customer Service

Alonzo the staff assigned to me was very kind, professional and attentive. I would not want to work with anyone else if I were to ever have to use a body shop again and I will certainly recommend all of my family and friends. Everyone on the phone and at the front desk was just as kind and professional, thank you for making this the best experience!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The one and only experience I’ve had. Very easy and stress free experience very attentive to every detail and took care of my car to the fullest. Luciano and Antony did a great job keeping me in the loop about what was going on with my car.I Will definitely bring and recommend business with them.

My Experience

Exelente

My Experience

I had a great experience with Gerber Collision & Glass, and it was especially great working with Alonzo. He was professional, responsive, and kept me well informed throughout the repair process. He made everything easy to understand and helped ensure the entire experience went smoothly. The repairs on my Acura were completed with great attention to detail, and I’m very satisfied with the results. I truly appreciate Alonzo and the entire Gerber team for their excellent customer service and quality work. Highly recommended!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anthony was amazing! Beginning to end - fantastic customer service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best repair shop

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair time was very short and everyone involved in the process was very communicative! The repair itself also looks amazing – car looks brand new and I am very satisfied with my choice! Would definitely recommend to others. If I ever need repairs in the future (fingers crossed I don't) I would definitely return.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were very friendly and the response was very fast, which was great. I am also very satisfied with the repair results.

My Experience

Terrific customer relations and service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just want to say thank you all for your excellent work from the coordination between chop, adjuster and rentals company, that’s a great job! Thanks!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great job.It's perfect.

Likely to Recommend

Repair Quality

Can't tell the repair

Customer Service

Awesome

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Delivered on time

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Gerber provided exceptional service throughout the repair of my vehicle. They handled my claim with genuine care and attention, making me feel like a valued customer rather than just another repair order. Before returning my vehicle, they performed a final inspection and determined that the repairs did not yet meet their high standards. Instead of releasing it, they kept the vehicle to ensure everything was completed to the level of quality they expect. That commitment to excellence gave me great confidence in their work. Throughout the entire process, they kept me informed with regular updates and clear communication. I truly appreciate their professionalism, attention to detail, and dedication to customer satisfaction. I highly recommend Gerber to anyone looking for a trustworthy, high-quality repair shop.

Likely to Recommend

Repair Quality

Gerber provided exceptional service throughout the repair of my vehicle. They handled my claim with genuine care and attention, making me feel like a valued customer rather than just another repair order. Before returning my vehicle, they performed a final inspection and determined that the repairs did not yet meet their high standards. Instead of releasing it, they kept the vehicle to ensure everything was completed to the level of quality they expect. That commitment to excellence gave me great confidence in their work. Throughout the entire process, they kept me informed with regular updates and clear communication. I truly appreciate their professionalism, attention to detail, and dedication to customer satisfaction. I highly recommend Gerber to anyone looking for a trustworthy, high-quality repair shop.

Customer Service

I felt like I was treated with personal care

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

After my fender bender, I was honestly stressed. But the team at Gerber Collision and Glass on Snouffer School Road really showed up for me. They explained everything clearly, kept me updated, and treated me like a person, not a ticket. The repair is flawless; my car looks brand new. I’m genuinely grateful for the care, the craftsmanship, and the steady communication. Thank you for making a rough moment so much easier Darryl Veteran Thank you

Customer Service

I had an outstanding experience with Gerber Collision and Glass at 8211 Snouffer School Road in Gaithersburg, Maryland. After a minor but stressful fender bender, they took great care of me. The staff was professional, respectful, and kept me informed every step of the way. The workmanship was excellent; my car looks like new. I truly appreciate the quality, communication, and care. Highly recommend! Darryl Veteran

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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