Gerber Collision & Glass - Gaithersburg

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Incredible service. Special thanks to Alonzo for the wonderful service and to everyone who had any involvement in taking care of my car. I will definitely be a returning customer should the need arise. Thank you all.

My Experience - 5.0/5.0 -

The entire staff was so helpful, responsive, throughout this process. My vehicle was ready for pickup as estimated and they kept me informed. Really great service, 10+ rating!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Despite all the hicks I had with my insurance, Gerber made my entire repair process very smooth. They were completely communicative and never failed to provide me an update about each step of the process. My car looks and feels good as new. I hope to have this same testimony as time goes on.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am truly delighted to share my complete satisfaction with my recent experience at Gerber Collision & Glass. From start to finish, the service I received exceeded my expectations. I would especially like to commend Alonzo and Eliana for their outstanding professionalism, integrity, empathy, and genuine care. They consistently demonstrated patience, concern, and a strong commitment to excellence, ensuring that I felt informed, supported, and valued throughout the entire repair process. Their attention to detail, clear communication, and willingness to go above and beyond made what could have been a stressful experience smooth and reassuring. It is rare to encounter such a high level of customer service paired with true compassion, and Alonzo and Eliana exemplified this beautifully. Please extend my sincere gratitude to them and to the entire team. Gerber Collision & Glass has certainly earned my trust and highest recommendation. Thank you for the amazing service. Warm regards, Geraldine Okwa (Kia Soul 2023 owner)

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

It took almost 3 weeks to get the body damage repaired. That’s much longer than i had expected. However I had a rental car covered by insurance so it was alright.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

100% white gloves service from the young lady that’s scheduled our appointments, to the estimator and the technicians that did the work. Great communication throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and well service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Do excellent work in a timely manner

Repair Quality - 5.0/5.0 -

Usual very professional performance. Repairs made well and on time. Reasonably priced

Customer Service - 5.0/5.0 -

Excellent office staff

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work is impeccable!

Customer Service - 5.0/5.0 -

Very responsive and friendly

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They are professional and friendly

Repair Quality - 5.0/5.0 -

I am very happy with the service my car look brand new again

Customer Service - 5.0/5.0 -

I like the way they informed me every step was taken for the repair

My Experience - 0.0/5.0 -

Something is loose inside the door that was replaced. We will be taking the car back on Jan 9. Staff there are very nice, however.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Super!! Muy buen servicio

Likely to Recommend - 5.0/5.0 -

Servicio rápido y muy limpio

Repair Quality - 5.0/5.0 -

Excelente servido, atención al cliente y los detalles, muchas gracias!

Customer Service - 5.0/5.0 -

Excelente

Returned Clean

My Experience - 5.0/5.0 -

I had an exceptional experience with Gerber. From the dropping off to the rental car to pick up and dropping off the rental, all of it was done so seamlessly. I was so pleased!! I was kept up-to-date with everything that was going on with my car. I couldn’t have had a better experience! I will be recommending Gerber to anyone who needs to get their car repaired..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went so smoothly with my repair! I appreciated being kept up-to-date about how the repairs were going. It was just wonderful! Don’t like that I had to get my car repaired hut so happy that when I did, it was very welll executed and accomplished!

Customer Service - 5.0/5.0 -

They were wonderful! Very professional and accommodating!

My Experience - 5.0/5.0 -

The job was completed as scheduled. Staff was nice and professional

Likely to Recommend - 5.0/5.0 -

I would highly recommend Gerber. Their support and service made a difficult time (post car accident) much easier to manage. Their level of communication, customer service and quality of work make them more than worthy of a 10 out of 10 rating.

Repair Quality - 5.0/5.0 -

I am 100% satisfied with the quality of the repair to the car.

Customer Service - 5.0/5.0 -

I was extremely satisfied with the customer service I received from Gerber Collision & Glass.

My Experience - 5.0/5.0 -

Good evening, I had an excellent experience with Gerber Collision & Glass. The staff was professional, courteous, and kept me informed throughout the entire repair process. The work was completed on time, and my vehicle was returned in great condition. I truly appreciate the attention to detail, clear communication, and overall quality of service. I would highly recommend Gerber Collision & Glass to anyone in need of reliable and professional auto repair services. Thank you to the entire team for a job well done.