Gerber Collision & Glass - Garner
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Garner offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
It took from May 19th to June3rd to have my tailgate on my truck completed after so many excuses and me going to your Garner location.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Nice people but poor communication from start to finish through a text app that was never fully updated. Multiple false pickup dates and excuses. Only a text message when it was finally ready for pickup. No phone call. The receptionist was not at her desk when I came in. When I left I saw an small paint damage area that was left.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Polite people. The communication was mainly through a text app that was not ever fully updated. No phone calls. Repeated changed pickup dates. They should have got all the parts they needed first, then start working. Constant excuses about damaged parts. Then when I got the car back, it was releases with visible scratches in the bumper paint.
Customer Service - 2.5/5.0 -
Poor text message communication.
My Experience - 5.0/5.0 -
Ver6 good service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and communication along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber is excellent with communication and service. They also did excellent work with our vehicle repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was great. The car looks great, but just heard some popping noises and think the roof liner may need some rework.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service throughout the process. Car was fixed perfectly and even quicker than expected. Would definitely recommend to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience, extremely satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Must definitely
Repair Quality - 5.0/5.0 -
Overall I was very pleased. They will be the ones I deal with. The manager was awesome. Everyone was nice.
Customer Service - 5.0/5.0 -
Very professional and nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good job even got my suv don 2 days earlier would come back to them if I ever needed help in the future all of the staff were wonderful
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Vehicle took much longer to repair then quoted
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The estimated time for repair was 2 weeks and it turned into 8 weeks. No renter car or anything was offered for the inconvenience
Customer Service - 2.0/5.0 -
Majority of the time I had to call for the progression status
Returned Clean
My Experience - 5.0/5.0 -
Espanya at the front desk was very attentive to detail customer friendly and made the process easy with my car going in repair and out very great communication!