Gerber Collision & Glass - Germantown
Gerber Collision & Glass - Germantown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication throughout the process. And the paint looks beautiful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair and especially the paint came out beautiful
Customer Service - 5.0/5.0 -
The whole team is exceptional
Returned Clean
Likely to Recommend - 5.0/5.0 -
The people there are kind.
Repair Quality - 5.0/5.0 -
It did take a while and they even fix my flat tire in real time. Good customer service. I also appreciate the fact the stayed open a little while until I got off work which is 5pm. I never understood why auto shops had the same hours as every one else . Hopefully society can fix that.
Customer Service - 5.0/5.0 -
They kept the store open little longer and the car was fixed.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work was excellent.
Customer Service - 5.0/5.0 -
Timely updates, much appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service.
Repair Quality - 5.0/5.0 -
Very satisfied with the service and repair.
Customer Service - 5.0/5.0 -
Very satisfied with the repair. It was perfect.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Every thing was great: the receptionist, the mechanic, the presentation of the car, etc.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone and everything was terrific!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
Good service just terrible insurance company they work with
My Experience - 5.0/5.0 -
I just want to said thank you for the great service I appreciate it and I really recommend it to anyone need some repair
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The back of my car was hit. There is still a slight gap were the trunk door meets the car. The trunk closes so it's ok, but they could've been more detailed
Customer Service - 1.5/5.0 -
When I arrived to pick up my car, I paid, and signed off. I was told to wait for someone to walk me out to my car. There was a line forming behind me, and the receptionist was talking with a customer on the phone. Another worker came out and started assisting the other customers in line, including someone else who was picking up her car. I sat there for 30 min before a young man asked if I was helped. He was extremely apologetic and told him no one had told me I was just waiting for a pick up. He got my keys and had me on my way in 5 minutes.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great, timely work, wonderful, friendly staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a awesome experience. They kept me up to date with no problem and I really appreciate the job they did.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joel, I must tell you that you and your staff (Jalan and your receptionist---sorry I didn't get her name) have exceptional customer service skills. In person, I felt like I was the only customer and although there was a little mishap with the handle, you kept me informed of the process. I appreciated that. Thank you for the service. Regards, Carlene Neil-Allman
My Experience - 5.0/5.0 -
Iām happy with the customer service they are very helpful and very nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work
Customer Service - 5.0/5.0 -
Very good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellence in everything!
Repair Quality - 5.0/5.0 -
Thank you so much Gerber Collision. I am so happy with your service. Excellent work š. I am so satisfied with everything. Outstanding work. Thank you so much š. Yanina Rodriguez.
Customer Service - 5.0/5.0 -
Wonderful work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything g looks great
Customer Service - 5.0/5.0 -
You receptionist is awesome. She is really super nice
My Experience - 0.0/5.0 -
When I dropped off the car, I asked about the cost for an unrelated repair to the car (from a previous accident). The representative gave me a very high level ballpark number, but said that this would be a good time to do the repair because we would get the labor rate that Gerber charges the insurance company, which is better than we would normally get. He committed to providing an estimate for the repair and that I could then decide if I wanted to move forward. He never did. When I got a follow-up call to provide me with an update of the repair a couple days later, I asked again for the estimate for the unrelated repair. I never got it again. Very unprofessional. I will leave a Google review about this.