Gerber Collision & Glass - Grand Rapids/Expressway
Gerber Collision & Glass - Grand Rapids/Expressway offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Aftermarket part wasn’t quite right and Chantel went to bat for me to quickly get an OEM part in stock, painted, and installed.
Customer Service - 5.0/5.0 -
Chantel and Cassandra did a great job with communication and coordination!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did an amazing job on my car thank you very much
Customer Service - 5.0/5.0 -
It was great
My Experience - 5.0/5.0 -
Cassandra up at the front was super nice and helpful. Didn’t get frustrated with my barrage of questions with the process.
Likely to Recommend - 5.0/5.0 -
Everyone was super nice and were really patient with my questions that didnt seem to end🤣. Big shoutout to Cassandra and Chantel specifically!
Repair Quality - 4.0/5.0 -
I was told that the scrape that was supposed to be buffed out was almost as if it was fixed back to brand new which just wasnt true. Still visible scratches but still better than nothing which i appreciate. The bottom piece of the bumper is sticking out just partially as well but not too noticeable so its okay for now👍
Customer Service - 5.0/5.0 -
Like i said cassandra and chantel helped me a lot and were super nice!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely will
Repair Quality - 5.0/5.0 -
Cassandra explained everything well and helped us through the hurdle The other people we spoke to were amazing and great customer service
Customer Service - 5.0/5.0 -
Excellent customer service all the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Appreciated the updates and communication and being upfront about thr timeframe to complete the work which was accurate
Repair Quality - 3.5/5.0 -
One of my main concerns was that the backup camera was no longer beeping to alert me that someone or something is behind me which is a safety feature. It still doesn't beep to alert me that someone or an object or car is behind me when backing up. I asked about it when picking up the car and tried to figure out the settings as advised but I dont know how to make it alert me ir if its still not working granted the back up camera was Calibrated. I will call Monday to see when I can bring it in
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Despite the sorta long wait, everyone who assisted in the repair of my car was really kind. If I ever get into another accident again (which I won’t) I’ll definitely come back here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Took too long to get my vehicle back and no loaner car
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The bodywork on my car was great but they had my car for nine weeks. A lot of mechanical stuff went wrong, but in the end they fixed it and everything was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repw
Customer Service - 5.0/5.0 -
We are repeat customers and have always been totally satisfied with Gerber.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair was great
Customer Service - 4.5/5.0 -
Everything was great but the inside of the car (front seat ) was damaged by one of the guys. I haven’t heard back from anyone about it