Gerber Collision & Glass - Grand Rapids/Expressway

My Experience - 0.0/5.0 -

The repair lasted 2-3 times longer than originally estimated due to "employee training" In addition, I have to go back because a fog light was not installed i.e. is missing completely. It appears that the place is disorganized and has no leadership or management oversight.

My Experience - 5.0/5.0 -

Service was excellent and employees were very friendly and polite

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were please that from estimate to pick up the work was completed in less than a week. Thank you.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job. If i ever need work done again I will definitely be back

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Adam was great in answering my questions and working on my special arragements needed for pickup

Likely to Recommend - 0.5/5.0 -

Still waiting for the repairs to be completed. All communication must be initiated by myself, they indicated that they would contact me to drop off my truck for the third time to fix the fender but it has been almost a month and they have not contacted me.

Repair Quality - 0.5/5.0 -

Truck is still not fully repaired

Customer Service - 0.5/5.0 -

All communication has had to be initiated by me. They have not reached out to me at all to notify me of progress or when my truck was going to be ready or when to drop back off to the shop. I have had to reach out every time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The bumper looks great . The paint Match is perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I'm very pleased with Gerber Collision with the repair on my Kia. I wont take my car any where else for collision repairs. The ladies in the front are wonderful !! The entire shop is honest and great. I would recommend them to anyone !!

Likely to Recommend - 5.0/5.0 -

Would recommend this shop to anyone !!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They did not complete all the repairs like they said. The windshield is faulty and they refuse to take ownership for it and replace it. Additionally, they caused NEW damage to the other side of my car where it wasn’t damaged before. Zero help from the claim adjuster either.

Customer Service - 0.5/5.0 -

See previous note And they told me I was a liar.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice people to work with

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

When we dropped the car off, the gentleman we dropped the keys off mentioned that there may be hidden damage which would increase the cost of the repair. This was a door ding. Seems like they are just warming up to adding 'additional damage' cost right then.

Repair Quality - 4.5/5.0 -

We were very happy with the quality of the work and with getting the car back one day ahead of schedule. I don't understand how every time I hear of anyone taking a car in for repairs, there are ALWAYS additional costs added on. It's seems as if the original estimate would be correct, something is 'found' and the charges go up. Of course, this happened to us. Apparently some rubber gaskets were needed to be replaced which increased the cost of our estimate by $150. Really???? The car is only 4 years old and you are telling me the rubber is so brittle already that it fell apart during the repair?

Customer Service - 4.5/5.0 -

see previous comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciate this team for taking the time to look for budget friendly replacements parts. Car looks better and runs great

Customer Service - 5.0/5.0 -

Appreciate this team for taking the time to look for budget friendly replacements parts. Car looks better and runs great

Returned Clean

My Experience - 5.0/5.0 -

the manager Adam that I worked was very open and honest with me kept me up to date and would go back to them again for sure

My Experience - 5.0/5.0 -

Excellent job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm completely satisfied with the work that Gerber did on my car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean