Gerber Collision & Glass - Grand Rapids/Plainfield
Gerber Collision & Glass - Grand Rapids/Plainfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The nice lady at the front could be more cheerful when greeting customers
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the work you do. Always professional and helpful. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It stinks when your car needs repair especially when your daughter is so good at smashing them. But i’m relieved enough to bring it to Gerber. Everyone i worked with has been great. great details during the process and great communication. And great service. Part of me hopes i never need to come in again…but it’s a relief to know you’re there to help us always.
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Trim was not put back in place. I had to snap it back on by hand. It had pry marks from sloppy removal.
Customer Service - 3.0/5.0 -
Was quoted a pice of around $70 for a hitch cover. When the bill came it was close to $200. When I challenged the price discrepancy, the receptionist advised that "part prices vary daily". REALLLY?
Returned Clean
My Experience - 5.0/5.0 -
Our car looks great and we appreciate how quickly Gerber Collision and Glass got the job done. 5 Stars!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service. Will definitely come back in the future if I ever need anymore work done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
My car isn’t done yet and you are sending a survey that makes it sound like I have picked the car up.
Customer Service - 5.0/5.0 -
Repairs look good, personnel were very polite and accommodating. Knowling I was going to have a tough time picking up the vehicle, they delivered to my home!!
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Continually delayed after we should have already been able to pick up. Poor communication
Customer Service - 1.5/5.0 -
Poor communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Haven’t got the Toyota Tacoma back yet, so I have to say no.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication about the repair process from start to finish was very good and consistent and car looks amazing
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mark was extremely helpful from the beginning and throughout the whole process. He answered all my questions and was thorough with responses. I felt confident that I made the right choice in bringing my car to the right place. He has provided the best customer service that I have had. Keisha was very helpful and friendly. Chad was great as well going over the repairs that were made. I’m very satisfied with the sense of urgency, thoroughness, updates through the process and great quality repairs. Thank you Mark and Gerber team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It appears the old glass shards were not taken out of the door panel. When I rolled open the new window it was extremely scratched on the glass area. Additionally the window was not set into the door right and I can hear it rattling when shutting the door.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mark and his team do a great job.