Gerber Collision & Glass - Hamburg
Gerber Collision & Glass - Hamburg offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 2.3/5.0 -
Interior driver's side door has a hole puncture.How did that happen?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The paint overspray on the car does not meet my expectations from a professional repair so I would not recommend gerber to my friends.
Repair Quality - 4.0/5.0 -
Exterior paint and panel fit and finish are good. However, there is paint overspray on the interior corner edge of the tailgate. The original gray plastic trim now has exterior paint on it. This does not meet my expectations for a professional repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Two noticeable dissatisfaction points to discuss. My chrome trim was not repaired on the driver door apart of the collision damage, as well as the plastic trim on the front windshield was pointed out upon retrieval and it was looked at and “button up” to the side panel after looking at it however it is not sitting flush the “buttoning up” wasn’t successful. Eye sores that weren’t existent before the damage and I hoped wouldn’t be after the repair.
Customer Service - 2.5/5.0 -
Friendly staff just the work is not a 100% satisfaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff were friendly and always helpful They sent texts if they couldn't reach me by phone to keep me updated to what stage of repair and when My car would be ready. I am totally satisfied and recommend them to my friends and family.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with Gerber, Jeep,....not so much.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys were amazing! My car was clean on the inside. I was not expecting that. I hope all involved get raises! I hope I don’t have to come back, but if I do I know what to expect. Thank you.
My Experience - 5.0/5.0 -
The work completed was super. I did experience a couple of hiccups. My truck had been placed into 4 wheeler lock for some unknown reason. Also my tamale cover was not clamped down which created a loss of this cover on a busy highway. Although Gerber agreed to replace it. Generally happy with Gerber.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The service was very good. The staff was very efficient.
Customer Service - 4.5/5.0 -
Personnel was very kind and efficient. I keep some of my teaching material in a large suitcase in my trunk. It was missing when I came to pick it up. No personnel has seen it. ??
Returned Clean
Likely to Recommend - 4.5/5.0 -
It was very easy to drop my car off and get rental. The rental company met me at Gerber and I drove back to rental co with rental worker to secure a car. When returning rental I was able to leave it at Gerber.
Repair Quality - 4.5/5.0 -
They did a great job
Customer Service - 4.0/5.0 -
Everyone was very nice when setting up the appointment and when dropping my car off. Overall I did not receive updates on the car’s progress. I reached out after not hearing anything for days and was told they were reassembling the car and to wait.After 2 more days of not hearing back. I sent my husband over to Gerber to check and it was ready later that afternoon
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with. Every Tuesday phone call update and also text updates throughout the process. No need to call and check on your vehicle.
Customer Service - 5.0/5.0 -
Lori is wonderful!
Returned Clean
My Experience - 5.0/5.0 -
Kept us well informed on progress. Work completed timely and to our satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work professional service. I was updated daily on the progress.
Likely to Recommend - 5.0/5.0 -
The best
Repair Quality - 5.0/5.0 -
Great work and great communicationskills during entire process
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
My Experience - 5.0/5.0 -
From start to finished everyone was kind and helpful. It was very easy to get a rental while I was there and the job was done quickly!