Gerber Collision & Glass - Tonawanda
1500 Niagara Falls Blvd,
Tonawanda,
NY
14150
USA
Gerber Collision & Glass - Tonawanda offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting professional, friendly, and knowledgeable staff who made the repair process seamless. Repair quality was frequently described as excellent, with vehicles returned looking like new. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule, saving rental car costs. Regular text and phone update communications were widely appreciated. A few customers noted areas for improvement directly from their comments, including occasional communication gaps, delays beyond estimated dates, and minor cleanliness concerns upon vehicle return.
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Service Quality
"At Gerber,,, Quality of repair is just one of thier highest priorities. They kept me informed every step of the way with ..."
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"The repair was done efficiently, promptly, and professionally. The car looks as good as new!"
"I had fast and excellent repair service on my damaged truck! I was very satisfied with the entire process."
"Staff are friendly, professional, listened to my concerns, and provided exceptional services."
"The car looks like new and was completed well ahead of schedule. I appreciated the frequent text updates as well. ..."
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"... service at Gerber. You kept us informed everyday and delivered our fixed vehicle five days earlier than expected. That saved us hundreds of dollars in rental fees."
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"Loved the frequent updates. Repairs were completed over 2 weeks earlier than the initial estimate which was great!"
"Repairs were done as promised and ahead of schedule."
"Love that my car was ready 5 days sooner than planned! They did a great job!"
"It took six months to repair my car. The accident was caused by the other driver. And ..."
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"Gerber was really great at keeping me informed on vehicle repair. I like the fact that texted as they progressed through the repair. The ..."
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"... as it did when we bought it 5 years ago! Between texts, emails and phone calls, Gerber kept us informed about every step in the process. We would definitely ..."
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"I appreciated the regular updates and my car being finished ahead of schedule."
"Car looks great but communication was poor. I was told my car would be ready on 713 and just picked it up today, 724. In between ..."
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"Extremely clear, frequent, convenient text message, and friendly communication really, really exceeded my expectations! Work was ..."
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Annette
(Lincoln owner)
reviewed 8/12/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Karen
(Chevrolet owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jerry
(Ford owner)
reviewed 8/11/26
My Experience - 5.0/5.0 -
Thanks very much. We appreciate the assist.
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Jacqueline
(Chevrolet owner)
reviewed 8/11/26
My Experience - 5.0/5.0 -
Very professional kept me abrest on the progress of my car every day until it completed when I got the car it was beautiful the inside was clean the body work was excellent I'm very satisfied 😌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have no complaints excellent service very courteous and thorough always kept me updated on their progress
Customer Service - 5.0/5.0
Michael
(Toyota owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Michelle Palmer was excellent Very good communication through out
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Richard
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Robert-B.-Patrici
(Ford owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Thank you for a job well done! My car looks beautiful 😍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great. Technicians did an excellent job repairing the damage to my car door. Staff was pleasant and professional! 👍👍
Customer Service - 5.0/5.0
John
(Ford owner)
reviewed 8/8/26
My Experience - 5.0/5.0 -
Excellent work done On time I was told
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Tiffany
(Hyundai owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0 -
This was my second time going to Gerber for repairs and I will come back in the future for any work I may need done and recommend them to friends/family.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Miguel
(Honda owner)
reviewed 8/7/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Muhammad
(RAM owner)
reviewed 8/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Jeffrey
(Hyundai owner)
reviewed 8/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Jacqueline
(Ford owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Thank you💜😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Peter
(Toyota owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
This is our third experience with Gerber service, and each time we’ve been more than satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Daniel
(Subaru owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
Car was perfectly done. No complaints.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Thorough and clear with their communication.
Michelle
(Honda owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
Thank you for your time and cooperation
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Ahmad
(Subaru owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alexandra
(Chevrolet owner)
reviewed 8/4/26
My Experience - 5.0/5.0 -
Quick, easy, and professional service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sarah
(Toyota owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional knowledgeable and efficient all with friendly service. Well done.