Gerber Collision & Glass - Henrietta
In operation 85 years.
Gerber Collision & Glass - Henrietta offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
All good. The girls in the office were great!
Customer Service - 4.0/5.0 -
All good. The girls in the office were great!
Returned Clean
My Experience - 5.0/5.0 -
They did a great job with the repair, kept me up to date with everything. My car looks brand new. When I picked my car up the interior was cleaned which was a nice surprise. Thank you for the great work!
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The actual repairs were excellent, but the automated text messages were completely misleading. I was told "we don't control those, there's nothing we can do" You could contact the IT infrastructure department and ask them to fix it. Also, compared to the other shop where I've had work done, Gerber took much longer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great atmosphere
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
All went well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Disliked the process. Seemed over cumbersome ... just give me a date to come in and drop the car off, and have it in a bay to start. Dont leave it in a lot "checked in"
Repair Quality - 5.0/5.0 -
Looks great. Like nothing happened. No tree fell on my car!
Customer Service - 3.0/5.0 -
The process had me worried. At least a 14-day repair window, bringing the car for an estimate, then bringing it again to be "checked in," to sit there for 3 days before it was brought into a bay for a thorough tech inspection/estimate. Why? That's 3 more days of a rental car cost. Why not just bring me in when it's ready to be looked at? Process caused wariness and made me wonder how the repair time/window would be. It was great. One week. But your process and need (which I understand) to be vague is not great up front.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The time it took for repair completion was not satisfactory and communication throughout the process was almost non-existent. I was happy with the repairs, which were satisfactory.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
Excellent progress reports
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Spot on lower bumper
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keeping me updated several times per week on progress must set a high benchmark for others in your industry. Very pleasant and knowledgeable staff. I must say a pleasure to have worked with you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Terrific customer service! My car looks like new and it was completed in less than a week! Thank you for such professionalism and quality in repair!
Likely to Recommend - 5.0/5.0 -
Absolutely good press is definite!
Repair Quality - 5.0/5.0 -
Your professionalism and repairs are excellent!
Customer Service - 5.0/5.0 -
Great service from Amanda and Lindsay-car looks like new! Thank you for getting it done so quickly!
My Experience - 5.0/5.0 -
Wonderful and very accommodating staff, looks great, and nicely detailed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service was wonderful, especially Lindsey.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Good morning I would like to say the paint work done on my truck looks great but I was unhappy to find out that bed cover was not reinstalled correctly and a piece was broken and the automatic tailgate release button is not working properly on my truck.. hopefully I will get a response back to fix this situation. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lindsay Kendall provided a detailed estimate and contacted me when additional work was required. The repair work looks very good!
Customer Service - 5.0/5.0 -
Amanda Yeager and Lindsay Kendall were very courteous and informative.
My Experience - 5.0/5.0 -
Great service, very friendly, kept me informed on what was happening with my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent job
Customer Service - 5.0/5.0 -
great service