Gerber Collision & Glass - Henrietta

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Although no repair work was done to my vehicle, since it was deemed to be a total loss, I was very happy with your very friendly and informative staff. Thank you.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The wole process was more involved than I imagined it would be. I'm not questioning the work, but it was a lot more complicated than my expectation.

Repair Quality - 5.0/5.0 -

you can't tell there was any damage

Customer Service - 5.0/5.0 -

very professional, very organized

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience from start to finish. Everyone was friendly, set clear expectations, and took the time to explain the repairs. The work looks great so far! I work in the insurance industry and hear plenty of repair horror stories, so I really appreciated that this shop lived up to its great reputation. Would definitely recommend!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, I already have

Repair Quality - 5.0/5.0 -

Great service, timely repairs, car looks like new

Customer Service - 5.0/5.0 -

Very helpful and kept me up to date

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

I wasn't impressed with the delay. It's abysmal! Cost about 1800 out of pocket...

Repair Quality - 3.5/5.0 -

Repair was disastrously delayed which led to astronomical out of pocket expense. However, Tony's professionalism and consistent update on progress has been the highlight of my experience. I am still observing the repairs because there's an unusual noise from the part/tire that was worked on.

Customer Service - 5.0/5.0 -

Tony and Amanda did a great job.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I did everything right

Customer Service - 5.0/5.0 -

Very helpful and kept me updated about repairs

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They did a great job and I was amazed at how quickly my car was ready!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Professional and friendly staff, quality work , updates and completed as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Professional and friendly staff, quality work, good updates and completed as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am always satisfied with the performance and customer service quality at Gerber Collison and Glass

Customer Service - 5.0/5.0 -

awesome!!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend this location.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Compared to the last experience I had with Ide Collision, this was a dream.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall the repair is great, and my car looks brand new. My only complaint is that the inside of my car was left a bit dusty

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication was great every step of the way. Finished the repairs earlier than expected. Definitely recommend using them for any repairs!