Gerber Collision & Glass - High Point
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Highpoint offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such a pleasant Staff to work with!!! From Mona to Kimberly to William, they all truly worked extra hard to make sure My vehicle was satisfactory!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Job Well Done
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Gerber had the opportunity to give great customer service, win my loyalty, and get me to give recommendations to friends / family. Instead they did not want to perform the fix complementary. It all comes down to the principle of customer service.
Repair Quality - 0.5/5.0 -
My main point of dissatisfaction is the front bumper repair. Yes the driver side was repaired and looks good, but the passenger side looks worse now than before due to raised ridges in the clearcoat. This was NOT visible before the repair. Regardless of the cause, it would have been a common courtesy of Gerber to fix that.
Customer Service - 0.5/5.0 -
Overall good until the end when I mentioned the bumper ridges. I was thinking that the Gerber representative would look closely at the ridges and offer to fix it in order to make me happy. True it was not on the side of the accident but I believe that would have shown truly great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I thought the work was excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
the reason for the number i gave is because they didn't clean up the residue from the ac condencer and also left a wrwnch inside my engine bay
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Last time I had my car repaired by Gerber I was VERY impressed. This time around the repairs were excellent but I got my car back almost a full week after the initial estimate. Had to call me 3 different times to change the date of pick up.
Customer Service - 3.5/5.0 -
Everyone was very pleasant and kept me up to date, but time estimates were severely off.