Gerber Collision & Glass - Highland (CA)
In operation 85 years, 6 years at this location.
Gerber Collision & Glass - Highland offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
kept my vehicle hostage and made me pay $500.00 deductible. Which I should not have payed,because Infinity or Kemper should have!
Customer Service - 2.0/5.0 -
just too much B-S!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was or rather am completely satisfied with work and expertise that gerber collison and glass extended to me.the staff couteous and very imformative about the work they were going to do.when i picked up my car it looked like a sparkling new car. Id like to extend my rating of 10 or more. Thank you Christine small I highly recommend. Your shop and work..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
With Covid-19 interfering with most business the team at Gerber still managed to deliver my car back in a timely manner. Thanks for keeping me informed throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
No Communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No doubt!
Repair Quality - 5.0/5.0 -
Would recommend in a heartbeat. Glad State Farm sent me there.
Customer Service - 5.0/5.0 -
Kind, personal and understanding of the need to return our vehicle in a reasonable amount of time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Check back in a few months and see if my opinion remains the same. The paint hasn't even cured yet.
Customer Service - 5.0/5.0 -
None at this time.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didnt like your service they stole some cologne that i had in the glove department so thats what a poor service
Customer Service - 1.0/5.0 -
Didnt like your service they stole some cologne that i had in the glove department so thats what a poor service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our vehicle looks good as new, and we really appreciate the customer service we received. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did everything to take us thu the process as smoothly as possible
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Well done. A bit more communication on status on the car. I called and found out the car was going to be ready that day.
Customer Service - 5.0/5.0 -
Very nice people
Returned Clean
Repair Quality - 1.5/5.0 -
Repairs not related to the excellent were excellent. However, the repairs related to the accident were the worst I've ever seen. The negligence of this shop and the time it took to complete repairs costs us nearly $500 out of pocket (This is after our deductible) and the car still hasn't been fully repaired after the accident. 1.) Car alignment was not addressed. Vehicle was struck on the drivers side and now the car pulls to the right all the time. 2.) Headlights were replaced, but the bulbs were not tested. Toyota discovered the blinker housing was melted and said this is not something that happens over night and the shop complete failed to review this or report this to me. Still Not Fixed. 3.) New headlights were installed, but the headlights were not aligned so that beam was correctly placed in front of the vehicle. The two headlights point in different directions. Still not fixed. 4.) The car continues to start and idle very rough. We have yet to determine the complete cause, but additional mechanical noise can still be heard. 5.) The hood rod garment to hold it into place was damaged in the crash and was now missing this was not replaced.
Customer Service - 3.0/5.0 -
Though the staff were polite and accommodating until we let StateFarm know the job was done correctly. The problem was we had to constantly call for updates to find out our car was still not ready. It ended up costing us nearly $500 additional dollars for additional car rental not covered do to your shops delays. Plus the additional costs to send it to Toyota, to diagnose and repair some items.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took too long for repairs. Then the shop contacted me to ask about mechanical problrms. When my vehicle was driving great. Also all my change (quaters, dimes) & cologne (very sexy) were missing. Will NOT refer anyone
Customer Service - 2.0/5.0 -
The manager was helpful.