Gerber Collision & Glass - Highland (CA)

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

This place is the worst body shop. I was completely ripped off thousands of dollars over a repaint of my car and the replacement of my rear mirrors. I was charged literally for everything as if my car was total and that wasn’t the case. My car is brand new and just needed a repaint due to some sand damage from the crazy wind. Also, I had to keep calling to check on my car when being repaired when I was told once that they would be done way ahead of the due date. But that ended up being a lie and my car ended up at the shop for almost 2 months, because they kept pushing back the date. Also, I ended up having to come out of my pocket for a car rental, because I was told my car would be ready on a specific date but they needed it longer. They couldn’t provide me with a loaner car nor did they offer to pay for my car rental. When I received my car back there was grease stains on the back of my seat, a missing license plate, the window trim was not put on correctly, my rear mirror was put on wrong, and they painted the car the wrong color black. Overall, I would never come to this body shop again!! This was Fraud and I want to sue this company!! And what is even crazier is that the estimator told me that with the amount of repairs it should be even more money ($19,000 in total instead of $15,000).

Customer Service - 2.5/5.0 -

People in the office that worked the phones initially seemed friendly, however, I can kind of tell in there voice a little bit of annoyance after awhile when I would call to find out the status of my car and I was told different reasons on why it wasn’t ready or that they would leave a message with the person in charge of my car. But I would never get a call back and would always have to call them.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication! Quality work!

Customer Service - 5.0/5.0 -

Great communication! Quality work!

Returned Clean

Likely to Recommend - 2.5/5.0 -

I’ve used the shop 4 times now. First 3 times were amazing work and even better customer service. I’ve even left great Yelp reviews. After the lack of communication and follow through this time, I’m very skeptical to even come here again let alone recommend to my friends.

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

I was told over and over again by Carlos he’d call me back to answer questions I’d had and every time I’d never hear from him until a week later when I called to follow up would he answer me. I finally had to tell him I was really upset with his lack of follow up. And he got better after that.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for your quick work and finishing in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very professional and made our experience better than what I thought it would be. Took my truck and got it back to me in a timely manner. Well done!

Customer Service - 5.0/5.0 -

The customer service was excellent.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service. You guys s/B the bench mark others reach for

Returned Clean