Gerber Collision & Glass - Houston/Cutten Rd

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Take all my auto body or paint issues. They do great work and always helpful. One example: Had Escalade with dent and paint issue. Dealer wanted over $1200 to repair and it was perfectly repaired for less than $1000.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done. Reason for returning to do this repair.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Completely satisfied with Gerber’s detailed work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

That was a great repair job,thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wife’s very happy with the work completed on suv. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent job fixing my car. The staff was friendly helpful and professional. I highly recommend this shop

My Experience - 0.0/5.0 -

The car was great repair but the communication part was not great. The anticipated completed time was 8/14/2026. I received a txt on Tuesday 8-18-2026 , stating “Gerber update! Your vehicle is in line to be buffed and then washed and vaccumed. It will also go through our quality inspection process. We are shooting for it to be complete later this afternoon. We will call once ready for pick up!” I called, spoke with Kim stating it was not ready due to waiting for a bumper, she also stated waiting on the driver from the vendor and didnt have ETA. Two days later, I called and Kim stating they finally have the bumper and will be ready by lunch. I did inform them that rental car was returned since insurance wasnt paying for it any longer. Lunch time come around, car is not ready and spoke with Nolan and said car not ready since “we not the only cars here and that people were coming back from lunch” so therefore txt communication wasnt accurate until it actually stated the car was ready to be pick up on 8/20/2026

Likely to Recommend - 2.5/5.0 -

i had good experience before when it was Hudson Collision but since it was change to Gerber, their customer service was subpar. Their work is good though

Repair Quality - 3.5/5.0

Customer Service - 1.5/5.0 -

I received a txt time completion estimate was 8/14/2026, on 8/18/2026, i received a txt saying it was nearing completed, just awaiting for washing and final inspection etc, and it should be ready later that day. No call or txt by end of day. Called next day, and spoke with Kim, stating they were waiting on a bumper from a vendor and dont know when it will arrive but its on the way. By 8/20/2026, no call or txt saying the car is ready so called again and spoke with Kim, say the bumper arrive and car should be ready around noon. Around 2pm on 8/20/26 is when I received a call/txt stating the car is ready after speaking with Nolan around 12ish the car wasnt ready due to people being at lunch and they have other cars too!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for your wonderful work and early completion.”

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job and very helpful. Car was ready early too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have not had any problems

Repair Quality - 3.5/5.0 -

The body work was good.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We were well informed the through out the process. The work was done well and completed ahead of the timeframe established. Attention to details exhibits the quality of the work.

Likely to Recommend - 5.0/5.0 -

We were happy to accept Travelers preferred vendor status for Gerber and we have confidence in the quality of the work and service provided.

Repair Quality - 5.0/5.0 -

We were kept well informed of the work and the progress of its completion. The finished work looks great. We were informed of the warranty on the work. Information was also provided on steps to take for the week following the completion of the work to let it “cure”.

Customer Service - 5.0/5.0 -

Kim was excellent to work with. Nate, the appraiser also did great work with good attention to details.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Beautiful job!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Used Gerber (formally Joe Hudson FM1960 )in the past. Service was excellent. Returned my vehicle repaired and cleaned. This location (Cutten Rd) Returned my vehicle repaired but dirty. Different location, different levels of customer service.

Returned Clean

Likely to Recommend - 3.5/5.0 -

For regular cars, they do the job. For luxury cars, to be honest, not very likely. Theres people who don’t really know their cars. They just drive from A to point B. Then there’s people who maintain their own vehicles. Most luxury car owners tend to be more detail oriented. Smile is worth more than time wasted.

Repair Quality - 4.5/5.0 -

Gerber gets the bigger job done, but reassembly definitely could use more attention to details. Loose handle from a missing bolt should had been an easy fix. Never use can spray on mercedes interior, its not a civic. The “4” on ml 400 and 4 matic were switched during install. The size difference is obvious. Little details are missed when rushed. Car was there for 3 weeks. So either they don’t have enough guys working in the shop which would explain the errors, or someone wants to be cute. Which no one has time for. Overall the bigger picture I’m happy the glass and dent was fixed. The smaller details reassembly, it is what it is. The rear panel, definitely not happy with it.

Customer Service - 3.5/5.0 -

Talked more with front dest (Kim) since Nolan was too busy running around. I was given 5 different time frames when the vehicle would be ready. It is what it is. Kim was professional.

My Experience - 5.0/5.0 -

I liked how I was updated with the process of my vehicle every step of the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0