Gerber Collision & Glass - Houston/Sherwood Forres
In operation 85 years.
Gerber Collision & Glass - Houston/Sherwood Forrest offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Work repairs were fine . However there is no customer service at all. The lady at the front desk is lacking major customer service ,and needs further training or to be removed from that position.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wow, in record time they repaired my Chevy Colorado
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My experience with this repair shop was very disappointing. After my vehicle was rear-ended while I was stopped at a red light, State Farm approved the repair. During the initial inspection, I clearly pointed out that the trunk lid had become misaligned because of the impact, and the mechanic assured me it would also be fixed. When I picked up the vehicle, the problem was still there. After I brought it up, both the mechanic and the manager insisted in a very unprofessional manner that the trunk lid issue was not related to the accident and therefore not their responsibility. The way I was treated was disrespectful and dismissive. Eventually, they attempted to adjust it, but the repair was still poorly done and the trunk lid remains visibly misaligned. State Farm later informed me they would not cover any additional repairs related to this issue. Based on the quality of the repair and the customer service I received, I cannot recommend this shop.
My Experience - 5.0/5.0 -
Great experience
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service -- quick, efficient, and excellent, detailed communication.
My Experience - 5.0/5.0 -
Workmanship is great, service is second-to-none, the speed—as long as things are repaired properly that was the best! I’ve used other national collision repair companies and NONE gave the the detailed instructions on how to (or how NOT) to care for the repaired parts for 3 months. This is the first time using Gerber. I’ve already recommended this location to a neighbor within 24 hours of getting my vehicle back and will be HARD pressed to go elsewhere…hopefully I don’t have to ever return but, hey, it’s Houston🙄
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication, professional work, and Sherry was very helpful. A*
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and the front desk gal made it easy and stress free.
Customer Service - 5.0/5.0 -
Car looked after fixing and the front desk was friendly and helpful.
My Experience - 5.0/5.0 -
Sherry is awesome! She is the reason I stuck with your shop and didn't find another place to take my business. And whoever cleaned my car deserves a raise! They did a phenomenal job!