Gerber Collision & Glass - Hudson (Wi)
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Hudson, WI offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Gerber provided excellent communication through the whole process. We are very satisfied with the results. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The technicians did an excellent job with color matching
Customer Service - 5.0/5.0 -
Everyone is friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeremiah was so helpful and kept me up to date in timely manners. All the staff was so friendly and kind. Will go there 1st if we ever have the need. Highly recommend them
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jeremiah was very helpful, up front, and informative. Not sure who did the work on my window but they did grea
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
Work was decent quality. Communication and management was poor. If someone wants a good repair, but doesn’t need their car back in a hurry, I may recommend Gerber. Don’t feel like this was an issue when I used T&T in the past
Repair Quality - 3.5/5.0 -
Paint is good. Alignment of the bumper was off slightly, even after attempts to correct it.
Customer Service - 1.5/5.0 -
Front desk/reception was very kind and welcoming. Management staff in clear view of waiting customers did not look up from there desks or acknowledge customers. I dropped off my vehicle on a Tuesday, and was informed on Friday. They had not started work on it yet. I did not receive a follow up until the next Friday that they were unable to complete the job that week. I called multiple times and was never given clear answers for any of my questions. Matt, my service manager, claimed they were “shorthanded” and that he was “out of the office the last few days”, when my 2 to 3 day repair was in its 10th day (7th business day). I appreciate the commitment to quality. But the communication and management was pretty poor.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Hey do, good work.
Repair Quality - 5.0/5.0 -
Very family oriented place.
Customer Service - 5.0/5.0 -
Very family oriented place.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
In addition to repairing the damage they also vacuumed and wiped down the interior. Nice touch
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very disappointed that our insurance company had us go through Gerber. The repair took over two weeks longer than estimated. During the process, they broke an internal door handle piece, which extended the repair even longer. When we finally got the truck back, the trunk was a mess — stuff was left all over, and there were even tools left inside. Apparently, our battery kept dying while they were working on it, but no one told us ahead of time. My wife immediately broke down on the highway after picking up the vehicle. On top of that, our OnStar/Security button was pushed in and broken, so it is no longer accessible. We called them about it last week and have still not received a call back. Terrible communication, careless work, and a really frustrating experience overall. I will never use Gerber again.
Repair Quality - 0.5/5.0 -
Very disappointed that our insurance company had us go through Gerber. The repair took over two weeks longer than estimated. During the process, they broke an internal door handle piece, which extended the repair even longer. When we finally got the truck back, the trunk was a mess — stuff was left all over, and there were even tools left inside. Apparently, our battery kept dying while they were working on it, but no one told us ahead of time. My wife immediately broke down on the highway after picking up the vehicle. On top of that, our OnStar/Security button was pushed in and broken, so it is no longer accessible. We called them about it last week and have still not received a call back. Terrible communication, careless work, and a really frustrating experience overall. I will never use Gerber again.
Customer Service - 0.5/5.0 -
Very disappointed that our insurance company had us go through Gerber. The repair took over two weeks longer than estimated. During the process, they broke an internal door handle piece, which extended the repair even longer. When we finally got the truck back, the trunk was a mess — stuff was left all over, and there were even tools left inside. Apparently, our battery kept dying while they were working on it, but no one told us ahead of time. My wife immediately broke down on the highway after picking up the vehicle. On top of that, our OnStar/Security button was pushed in and broken, so it is no longer accessible. We called them about it last week and have still not received a call back. Terrible communication, careless work, and a really frustrating experience overall. I will never use Gerber again.
Returned Clean
My Experience - 5.0/5.0 -
Jeremiah was professional and made sure he kept me informed every step of the repair process. When there was a delay, he made sure that I got a text letting me know what the delay was for. This showed me they were working diligently to finish my repair. I appreciated the communication and my car looks amazing. I’m very happy with the experience with Gerber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I’ve not driven the car enough miles to give a higher rating
Customer Service - 5.0/5.0 -
Great team Jeremiah and Nicolr
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job 👏
Customer Service - 5.0/5.0 -
Nice people 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
The job speaks for itself.
Repair Quality - 2.0/5.0 -
There was a significant dent left unrepaired, the windshield did not have the tint that I specifically called out during the estimate and drop off times, and the detailing of the vehicle was unsatisfactory.
Customer Service - 2.5/5.0 -
I was told the vehicle would be repaired as discussed. It was not. The text messages were adequate but lose the personal touch.