Gerber Collision & Glass - Hudson (Wi)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

The work itself seems to be done correctly but I'm disappointed on how I received my vehicle

Repair Quality - 2.0/5.0 -

Repair itself appears to be done correctly at this point. With that said, I am extremely disappointed that the passenger side mirror that needed replacing, looks worse than the one that was damaged. The mirror is discolored and has a bubble in the chrome plating. The pickup appears to have been cleaned but I have allot of dust in areas that shouldn't be from paint dust. I thought you get your vehicle detailed after work is complete!? Except for some dog hair once in a while my truck hardly has windows down and I clean any dust regularly. And I drove the vehicle in fine with no battery issues. I get the vehicle back with a dead battery that can't be charged. I can't even drive the vehicle at this time. They jumped my battery and I drove it home to find that the battery didn't charge while driving and now I'm waiting for AAA to unlock my pickup so I can repair pickup. The guys are nice and seem knowledgeable about there positions but I'm very disappointed how the pickup was returned to me. Especially with the cost of repair!

Customer Service - 3.5/5.0 -

I gave a higher score because they were helpful with answering questions that I had. I was told that they were going to check on the bad mirror that was installed but haven't heard anything. And other issues I didn't really discover until I was home. I trusted that they took really good care of me. But didn't happen

Likely to Recommend - 1.0/5.0 -

See comment one

Repair Quality - 3.5/5.0 -

My experience with Gerber was mixed. I came to Gerber because I had been to the previous owners and really appreciated their customer service, their quality and their personal follow-through! I went ahead despite the fact that I was tossed about to multiple people, before I finally told Brandon I just wanted one person. (One person in particular I found very difficult to trust.) Once that was streamlined, however, it was much easier to move forward. The repairs are very good in many ways; however, the driver's door which was repaired, and the passenger door which was blended, has some small pits and bumps in the paint. Because it's a 2010 car I'm assuming it wasn't dealt with with perfection. Also, I'm very much a perfectionist, and not sure when this level of expectation is justified. Also, unless it would be as simple buffing, or something, I wouldn't want to ask you to go through any kind of laborious revision repair. So there is my honest feedback on Gerber's service. Thank you so much for asking. If you have any questions feel free to call or text. Sincerely, Kim

Customer Service - 2.0/5.0 -

See the comment one.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything done as promised and on time..

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Their workmanship and service is bar none (excellent!). And they work well with the insurance company (hail damage repair).

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Cannot believe my car battery was dead at pick up. A pretty major thing to miss on the checklist. No need to contact.

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Was continuously informed "should be done here in a couple days", "will be ready on Monday" (wasn't ready until Friday), etc. Nice to get updates, but they weren't accurate. Just kept me dragging along.

Customer Service - 1.0/5.0 -

Was continuously informed "should be done here in a couple days", "will be ready on Monday" (wasn't ready until Friday), etc. Nice to get updates, but they weren't accurate. Just kept me dragging along.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I’ll be back in to talk about the issues present with my truck. Runs in the paint, overspray and wrinkles where someone went overboard rotary sanding.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

It took 3 weeks longer to finish the work. We were not communicated with in the process until I called in multiple times for an update. I asked for some compensation for the costs of the car we had to get and he saved me like $70.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fantastic service. Fantastic outcome. Great to work with Gerber!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic service, results, and people

Customer Service - 5.0/5.0 -

Great team. Great service. Great experience.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber

Repair Quality - 5.0/5.0 -

Excellent workmanship and attention to details. Brandon keep me posted on the progress of the repairs. His communication was excellent. Reeve, the painter, did a fantastic job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 1.0/5.0 -

Had a very difficult time getting on your list for scheduled repairs. Came in a couple times in May and June trying to get on your waiting list and don’t think it’s reasonable to have to keep stopping in to Tryon get an appointment. I would think you could come up with somewhere I’m putting people on a waiting list even if you Aren’t able to give a scheduled time yet. I was first told I could get my car in in August and I wasn’t able to get it in until September. However follow up on progress was pretty good from your technicians once the car was in getting worked on.

Returned Clean