Gerber Collision & Glass - Hudson (Wi)
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Hudson, WI offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
In fact I inform anyone I speak too the gerber has none of the integrity of t and t collision. I am currently working on creating reviews to warn anyone from going to this establishment that had an excellent reputation previously.
Repair Quality - 0.5/5.0 -
If there was a zero I would chose that for your business. As far at the 15,000 dollars worth of work you did that appears to be holding up. Although the door handle broke soon after we took it home we might have come back but we have learned that nothing is listened to at this establishment
Customer Service - 0.5/5.0 -
The only person who was decent was Steve. Who seemed to be hired after the fact. Otherwise I have never dealt with a more unprofessional staff. We were lied too as you kept our car for 6 weeks telling us every Wednesday it would be done on Friday. One of your team member actually said they were turning us in to collections when the car hadnt even be finished and we wanted to use it on an important weekend We were lied to at every turn. No one returned calls or Even answered the phone. Literally nothing you promised was fulfilled in a timely manner
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Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great service, and finished my car very quickly!
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great people who work at Gerber, very helpful and very courteous. I would recommend Gerber to anyone
Likely to Recommend - 5.0/5.0 -
Great job and right here in town.
Repair Quality - 5.0/5.0 -
The staff was extremely helpful in navigating the necessary online sections. I could not have done it alone.
Customer Service - 5.0/5.0 -
Same as above
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Likely to Recommend - 5.0/5.0 -
Again, the quality of the work was good. Communication bad. And getting through via phone was rediculous. I would call what I thought was the Hudson WI store and got the national office. I asked to talk to the Hudson store and they transferred me there where I ended up on hold for too long a time. And then a message came up and said leave a message, but I couldn't because the mail box was full and then they said "goodbye" and cut me off. This happened many times. Very frustrating and not good customer communication. I brought this up to the receptionist at the Hudson store and she apologized and said that it was a problem with the main office and they had no control over it. Overall, it makes me want to to business with a privately owned repair shop where the attention to customer detail is better. The former business T&T was much better and I had them work on other vehicles prior to the Gerber take over.
Repair Quality - 4.0/5.0 -
Was happy with the work, not happy about the lack of communication or time frame promises not kept. I know you are busy, but I was getting conflicting information.
Customer Service - 4.0/5.0 -
The receptionist was great. She made things happen. I was told different things about the completion date of my vehicle and it was almost impossible to communicate with the business except for driving there and walking in the door.
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
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My Experience - 5.0/5.0 -
Very good workmanship. Right on time, honest and fair pricing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks amazing!
Customer Service - 5.0/5.0 -
Brandon is really kind and calm and kept me updated on progress and timing.
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Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
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Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Nice work so far/ car is not done/ still waiting on a part / and 3M coating needs to be done/ other than that Brandon and team have been great
Customer Service - 3.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with the quality of work, the speed with which our RAV4 was repaired and the communication with us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair and communication were thorough and done well.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Replied when contacted.
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My Experience - 0.0/5.0 -
612-867-4760 is my cell