Gerber Collision & Glass - Hudson (Wi)
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Hudson, WI offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0 -
Had to contact them. They never initiated contact.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! Thanks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
I think my car was fixed very well…. But was not notified about the completion. Estimate was 7 business days and was not called after 2 weeks so I called them. Was told my Jeep was finished with repairs however could not pick it up for several more days due to backlog of hail damaged vehicles.
Customer Service - 3.5/5.0 -
Was not called when my Jeep was finished or when I could expect a date to pick up.
My Experience - 5.0/5.0 -
Waiting on car #2
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Poor communication, car is still not done. Cost me and insurance company additional money for rental car because of poor communication. Inflexible and did not fully reimburse me for additional cost even after committing to do so. I could never recommend Gerber to anyone. The work that did get done late was done well but still more to do after a month.
Customer Service - 1.5/5.0 -
Terrible communication. No one answers the phone, do not call back when they said they would repairs are still not done snd missed two completion dates that they committed to with no call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did not expect the detailing. Very appreciated. Very friendly staff. Like that took care of the rental car situation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good helpful people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So happy to finally have my car back! And extra bonus that they cleaned the stains out of my backseat!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This is by far the worst experiences I have had in many way's. The customer service, communication, the manager horrible. I’m trying to keep this comment section Professional but it had been that bad. I have had my truck there 2 times in the last 2 months that I was told to be done in a week and my truck isn’t even completed. I have to take it to another shop in Racine, WI to get the job done. I can go on and on how bad it has been but I don’t have all day. I’m a manager myself and I would be ashamed of myself and crew performance and service. Pleases feel free to reach out for any questions 414-553-8850
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was impressed with the work there is a spot that needs to be fixed but they were receptive when I called and explained it - Brody in the shop did a very thorough job on my vehicle. I was kind of given the run around by the gm because of some issues with my bank - I’m vehicle repairs aren’t completed yet and I was required to pay my entire bill without my vehicle being entirely repaired. I was not comfortable with this however the gm was not willing to have a conversation with me pertaining to this. If the vehicle still needs portions of the repair completed the bill shouldn’t be required to be paid in full - at this point I’m having to put trust in you to not lose my receipts and to finish the job while you have been paid a very large sum of money - I now don’t have a leg to stand in should something happen with the rest of my repairs
Customer Service - 4.5/5.0 -
See previous comment the employees and staff are great however the management needs some fine tuning
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Again, if I could give you a zero I would.
Repair Quality - 0.5/5.0 -
If I could give you a zero, I would!
Customer Service - 0.5/5.0 -
For the first 4 weeks of my 5 DAY repair, I had to physically go to the shop to find out about the status of my car. Nobody called me, or called me back from my vc mails. When attempting to pick up the car after 2 weeks, I found they only fixed the front half and the back was still damaged.
Returned Clean
My Experience - 5.0/5.0 -
Inside of the car was cleaner when I picked it up than when I dropped it off. 😊
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I have done buisness around a dozen times with auto body shops. This was the worst experience. Sorry, but honest.
Repair Quality - 2.5/5.0 -
poor communication. Can't contact Hudson location. Weather stripping for roof was not put on and was kept in bed of truck. Painter tape still stuck to bottom rocker panels. Truck was clean inside nice.
Customer Service - 1.5/5.0 -
hard to contact. Waited for secretary to be waited on for over 15 minutes. New customer came in and went to counter and waited and finally she helped him first.