Gerber Collision & Glass - Issaquah

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Beautiful job. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and professional finish. My car was throughly cleaned up and washed when picked up. Thank you and I highly recommend to others.

Likely to Recommend - 3.5/5.0 -

I LOVED Gilman Autobody staff and team. The culture was fantastic and you could TELL that everyone was so happy to work there. I referred people there often. REALLY sad to see what happened when Gerber bought it out. I cannot imagine a worse situation now. You degraded the front desk woman who essentially kept the entire place running. It was a unique atmosphere that was palpable from the second you walked in compared to other places. That is hard to come by. Work HARD to help these guys make the place it was - SUPPORT them. They are getting terrible service/support from now a national chain...

Repair Quality - 4.5/5.0 -

quality of actual repair work was great

Customer Service - 4.0/5.0 -

My interaction with Josh was fantastic. He was great considering the entire staff is gone and he was covering all bases.

Returned Clean

My Experience - 5.0/5.0 -

Phil was very easy to work with. Frustrating waiting for Geico to respond, but not Phil's fault

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

My name is not michael

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

Had to take to dealership for trouble shooting Gerber missed cracked vapor hoses had engine alarm within 10 min of driving off

Customer Service - 4.0/5.0 -

My handler was very informative at every step

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair looks like a new car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

They did a great job, but had to wait to get appointment.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The paint on my bumper needed rework and the team did an amazing job. Their professionalism was outstanding.

Likely to Recommend - 5.0/5.0 -

Their professionalism and kindness was wonderful. I will recommend them to everyone I know.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were amazing. Outstanding service

Returned Clean

Likely to Recommend - 3.0/5.0 -

There is a noticable difference between when we got our estimate and booked the work (before ownership change), and now. The lack of a front desk person with bandwidth to communicate current status is perhaps a big factor.

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

We were not kept informed of changes in scope of work and schedule. We were told we could leave rental car and it would be taken care of, but rental company later called and didn't seem to have heard that we'd left the car there. And you had our car for over a month - I think it sat for several weeks before anyone even started working on it. We had a rental car that entire time - luckily insurance paid most of it, but still unecessary and not clearly communicated. All that being said, when we did call for status, the folks were helpful and clear. And the work seems to have been done very well.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Josh was fantastic. Having direct communications with someone that would actually work on the car was quite helpful. I hope you can hire some more people like him. The only downside we had was the very long wait to get the car repaired. Insurance was not going to cover a rental, so for many customers, they won't be able to afford to wait for the repair. Thanks again. Sara

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

My Experience - 5.0/5.0 -

Awesome job and service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean