Gerber Collision & Glass - Issaquah
Gerber Collision & Glass - Issaquah offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Got timely updates and very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was super friendly and helpful. Tough thing was trying to reach you on the phone... couldn't get through to Gerber Issaquah and could only leave a message with main office.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The folks that I interacted with were all friendly, knowledgeable, helpful, and they kept me well informed. Specially Connor and the lady office manager whose name escapes me.
My Experience - 5.0/5.0 -
Colby is the absolute best and I couldn’t recommend Gerber Collision & Glass more. Fantastic experience from start to finish.
My Experience - 5.0/5.0 -
Appreciate the excellent communication and the attempt to find the key I lost in the car (I actually found it). The car looks great with attention to details both inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication, timely service and beautiful repair. Great attention to detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent, friendly service, car was delivered in the specified time frame. I would definitely use them again as they made the process really easy.
My Experience - 5.0/5.0 -
Amazing work, fantastic communication throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
verall, my experience with Gerber Issaquah was very good, and I would have given a rating of 10 if not for an appointment issue caused by a miscommunication from the front desk. My car had already been assessed, and I was later told to bring it back for another assessment. I specifically double-checked with the front desk staff to confirm that this additional appointment was necessary, and I was told that it was. However, when I brought my car back, the technician informed me that there was actually no need for another assessment. As a result, I took half a day off work for an unnecessary trip. What made the situation more disappointing was that the front desk staff did not acknowledge the mistake or offer any apology. There was no expression of regret for the inconvenience — only a statement that another appointment could be made later to fix the car. A simple apology or acknowledgment would have gone a long way.
Repair Quality - 4.5/5.0 -
verall, my experience with Gerber Issaquah was very good, and I would have given a rating of 10 if not for an appointment issue caused by a miscommunication from the front desk. My car had already been assessed, and I was later told to bring it back for another assessment. I specifically double-checked with the front desk staff to confirm that this additional appointment was necessary, and I was told that it was. However, when I brought my car back, the technician informed me that there was actually no need for another assessment. As a result, I took half a day off work for an unnecessary trip. What made the situation more disappointing was that the front desk staff did not acknowledge the mistake or offer any apology. There was no expression of regret for the inconvenience — only a statement that another appointment could be made later to fix the car. A simple apology or acknowledgment would have gone a long way.
Customer Service - 4.5/5.0 -
verall, my experience with Gerber Issaquah was very good, and I would have given a rating of 10 if not for an appointment issue caused by a miscommunication from the front desk. My car had already been assessed, and I was later told to bring it back for another assessment. I specifically double-checked with the front desk staff to confirm that this additional appointment was necessary, and I was told that it was. However, when I brought my car back, the technician informed me that there was actually no need for another assessment. As a result, I took half a day off work for an unnecessary trip. What made the situation more disappointing was that the front desk staff did not acknowledge the mistake or offer any apology. There was no expression of regret for the inconvenience — only a statement that another appointment could be made later to fix the car. A simple apology or acknowledgment would have gone a long way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was kind and the supervisor was extremely caring about getting my Sideview mirror fixed and went out of his way to take care of it. The receptionist was very kind to me as well. I would use the company again.
Customer Service - 5.0/5.0 -
Receptionist was very kind and accommodating. The only problem I had is I don't like your call center if they don't pick up the phone.