Gerber Collision & Glass - Issaquah

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

I picked up my car after it was there for one week. I now have to return my car after completion because the paint job was faulty.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Done early, great communication, courteous

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Easy peasy process

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

My car looks amazing!

My Experience - 5.0/5.0 -

Fast and quality work, very satisfied. Constant communication was excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

2 small items I requested were not completed

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I left a to-do list and 2 of the small items were not completed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and repair!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased with your communication and service! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collision & Glass were very efficient and easy to work with! Thank you for your service.

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0 -

They did well I think, but some folks expect a bit more when it comes to "what's the plan" and all of that. Felt like a process and some folks need more of a service attached to a process.

Repair Quality - 4.5/5.0 -

I think they did a good job. I had very little interaction with them, which seemed kind of odd to me, but the work looks good and I think we're okay.

Customer Service - 3.5/5.0 -

The handled the process well, but there wasn't any feeling of connection with the shop. I spoke with Connor on the phone once, which was nice, but the check in and checkout process seemed to be missing something. Felt very much like a process rather than a service.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

suggest providing better estimates of the timeframe or be more realistic about how that can change

Customer Service - 4.5/5.0 -

would have appreciated more transparency about the estimated time for the work and how/why that would change as well as sharing that is coordinated with the insurance and rental car company

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Ready early. Looked good.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Colby took the time to make the repair as perfect as possible, even though it meant keeping the car for a bit longer. I appreciated that a bunch!

Customer Service - 5.0/5.0 -

Colby took the time to make the repair as perfect as possible, even though it meant keeping the car for a bit longer. I appreciated that a bunch!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Loved the regular updates and the high quality job!