Gerber Collision & Glass - Joliet/Larkin Ave.
Gerber Collision & Glass - Joliet/Larkin Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
We brought our first car to collision revision had such a good experience that when we needed repairs on our newest car there was no question where to take it...we were not disappointed this time either.
My Experience - 0.0/5.0 -
When I pick it up hitch cap was not attached paint was chipped have to bring it back to shop now.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My wife brought the car in for an estimate on May 22,2014. She received an email estimate later that afternoon. We did not hear anything from Collision Revision (CR)for a week. On May 29 I called to see what was the status to find out nothing was going on and the CR representative (Jim Colbert)was at a different store and my call was sent to a different rep. He said he would look into the status . On Friday May 31 I still had not heard and my insurance company (Ameriprise ) sent me an email saying they had not yet received an estimate. The new rep said that would not be a problem and talk to Denise about scheduling. I called Denise and she said bring the car June 2 at 7:30 AM which I did. I was told it would take 3 days. On Friday May 6 I called Jim Colbert who had returned to the Larkin store to find out the car was just started that day. I also heard that day from the insurance company they had just approved and sent me the check to me. I was told that the car would be done May 11 afternoon. I called May 11 and told possibly May 13.. I called Jim May 13 and he said it was in assembly and aiming for that afternoon or May 14 morning. It was ready May 13 PM. My concern , being a multiple CR user since 1976 when it was T-R Auto Repair, as one of Roger D 'Orazio 's first customers, investor, and former chemistry teacher I have felt a setuious communication and organization business model that he started doesn't seem to have carried over into new ownership transition. I am not complaining about about Jim Colbert as I feel a lot of the situation was out of his control . I have recommended CR to MANY people over the 38 years but I am reluctant knowing how I have been treated during this latest use of CR. I am very pleased with the technical work on the car which has always been superior!!!!! The repair job was excellent. If you really do read this and would like to talk about my experience please call me at 815/545/9249 (cell) or 815/725/0172(home). Thanks for the great repair job. and I hope you utilize my information to improve customer satisfaction to the level Roger D 'Orazio had built his business model... And glad you kept the mints in the ashtray! The old days Roger used to give a gift certicate to Syl's too. Dave Hooper
My Experience - 5.0/5.0 -
Loved how the e-mails kept coming keeping me updated on the status of my Kia Excellent experience from the beginning to the end.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Your team was very professional and thorough.
My Experience - 0.0/5.0 -
Always very satisfied only one thing my wheel alignment it's not right I will recommend collision revision to any one
My Experience - 5.0/5.0 -
Great communication from Collision Revision.