Gerber Collision & Glass - Kent/Central Ave .
Gerber Collision & Glass - Kent/Central offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really appreciate Matthew helping me out. Kept me in the loop on my repair and was super professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'll give you guys a 10, everything looks good.
Customer Service - 4.5/5.0 -
She couldn't find my paperwork
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept in contact with me throughout the process. I appreciated that
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding work and service 10 out of 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the work, and how well it was done. Also, with the communication from Gerber, which was great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff are very professional and friendly. Shout out to Matthew for great communication and constant updates!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
It’s been two weeks since my vehicle was repaired and when I picked it up, it was missing mudflaps. I was told it would come the next day and they would call me to come pick it up. They never called. I’ve followed up twice now, the very rude receptionist doesn’t follow up. I’m not looking forward to calling again for the 3rd time tomorrow to follow up again! My insurance has already paid so if not resolved, I will involve them to get their reimbursement.
Customer Service - 0.5/5.0 -
Receptionist is very rude
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
To be honest the car looks good for the work they have done. Thankfully the repair was covered due to the price of the repairs which seemed like a lot. A few things I noticed is when I got the vehicle nobody spoke with me about the repairs or all that was done. There was a big glob of white stuff on my trunk when I got it like they were gonna wax the trunk but never did and along side the side they repaired. All my stuff was placed in my trunk from inside my vehicle but it was all covered in dust from the shop, including the inside of my vehicle was covered in dust from the shop as well. The things I was told were gonna be replaced didn't get replaced which is a blessing I just feel this time around I've had worse damage to my vehicle for prior repairs and this one didn't seem like it was more higher in cost to repair then my other services. My back tail light sticks out slightly like it needed to be tightened some more. I'll have to buff my trunk out as well. Also it was a part that ended up falling off or something from last times repair before this one they said they couldn't replace. I dont recall why but if I could get that part number and order it myself that would be greatly appreciated since I was told they couldn't replace it, yet I never put it on during my prior repairs. Thank you for the service and God bless.
Customer Service - 4.0/5.0 -
Always good with communication just this time I didn't get a final walk around with someone who could explain all the work that was done to the vehicle.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were without transportation so we were very pleased that you were able to complete our vehicle ahead of time. The car looks great and we appreciate the time you took to keep us informed each step of the way.