Gerber Collision & Glass - Kent/Central Ave .

My Experience - 2.5/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0 -

They don’t repair properly used shortcuts

My Experience - 5.0/5.0 -

my rep was awesome- very thorough

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

quick and well done - pleasant staff

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

They lost the appraisal form. They had said my insurance would receive it within 24 hours. It took several calls from both my insurance and myself to Gerber over the course of 10 or so days for my insurance to finally receive it.

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

They lost my appraisal form for about 9 days. They had promised USAA would receive it within 24 hours. My USAA agent and I had to call and call.

Returned Clean

My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good communication and good

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Excelente explicación to the customer of what are they going to do

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good communication

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly staff. Vehicle repairs done were of high quality and delivered ahead of schedule. Easy to work with and easy scheduling.

Customer Service - 5.0/5.0 -

Very friendly staff

My Experience - 5.0/5.0 -

Todo su trabajo fue muy bueno y profesional y su comunicación conmigo excelente . gracias.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Was very impressed, did a great job, fadt service, everyone was friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly, good communication, and quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My SUV was repaired in great time and I feel like they went above and beyond to get what was needed for my suv .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good to do business with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Would use them again

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Wish I could be but there is an area on the door that will need to be re-done it is not right and the front bumper did not get straightened out.

My Experience - 5.0/5.0 -

Great experience happy that I went through Gerber for my repairs. Thank you guys so much. My car looks better than ever.

Likely to Recommend - 4.5/5.0 -

Good 👍

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber kept me updated on repairs and time of when my vehicle would be done. The service was excellent. Matthew was great! I would recommend Gerber to anyone.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m very happy and very much satisfied with Jayda’s performance and excellent customer service!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

For a straightforward work of bumper replacement took more than 2 weeks and the job was being done finally on the time scheduled for car pickup.

Customer Service - 0.5/5.0 -

No timely updates on the repairs status and delivery date changes.