Gerber Collision & Glass - Kernersville

4.8 (297reviews)
96%
220 Hopkins Rd,  Kernersville,  NC  27284

In operation 81 years.

Gerber Collision & Glass - Kernersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (297)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received widespread recognition for outstanding professionalism, friendliness, and a welcoming atmosphere. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many highlighted that repairs were completed ahead of schedule, reflecting strong efficiency. Customers also valued the seamless coordination with insurance companies and thoughtful extras like vehicle cleaning. A few customers noted areas for improvement, including inconsistent completion date estimates, occasional difficulty reaching staff by phone, and isolated concerns about incomplete repairs or unaddressed damage items - all raised directly by customers in their feedback.
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"... company and the employees at Gerber made me feel heard. They communicated every step of the way and did what they could to get the car back to me as quickly as ..." Read more
"Excellent communication and service. Very friendly and knowledgeable. Very good workmanship and met or exceeded ..." Read more
"The staff was incredibly friendly and helpful. They went above and beyond by making sure the inside of my car was as beautiful as the outside."
"The work done was just like new and the paint match was phenomenal."
"Thank you so much for repairing my car in such a timely manner. Being its a new car you have it looking just ..." Read more
"Great job and car was finished 2 days early even over the holidays. Would use them again. Thank you!"
"Very nice and gave me constant updates. Finished the my car a little sooner than estimated."
"... and helpful. They explained the process well and they completed the repairs to my Rogue much more quickly than I anticipated. I strongly recommend Gerber Collision ..." Read more
"Appreciated progress updates. Repairs completed very timely. Seamless coordination with insurance company. Couldnt have gone any smoother!"
"... care they provided — from the loaner car help to the text updates throughout the process. The communication and customer service were truly top-notch. Thank ..." Read more
"Loved the communications about progress. We totally knew what was happening without bothering the mechanics."
"Great communication through text messages about stats of repairs and fast repairs. Fantastic customer service."
"The team at Gerber was great. They communicated clearly and updated me on the status of the car. Really happy with the work they did on ..." Read more
"Excellent communication regarding the progress of my vehicle repair and they are in a very convenient location ..." Read more

Likely to Recommend

Repair Quality

Everyone was so nice and friendly 🥰

Customer Service

Exciting and Good

Returned Clean

My Experience

They took the worry out of the concern over the accident. They kept me updated on how the process was going.

Likely to Recommend

Repair Quality

quality work

Customer Service

good customer service

My Experience

Great coordination, caring, teamwork and communication that keep me updated each step of the way. Great work y'all. Most appreciated. 👍👏🙏😊

Likely to Recommend

Repair Quality

Customer Service

My Experience

The Lexus was not properly fixed. The drivers side door lock stays locked even when you press the unlock button on the key fob. The only way I can unlock the drivers door lock is crawling across the passenger side seat and manually to unlock the door, I’m hoping I will be able to unlock the driver side door when I return to the car at the airport in Greensboro.on Monday. I need an appointment set for me on Monday morning so that we can get this problem resolved ASAP

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Excellent communication regarding the progress of my vehicle repair and they are in a very convenient location . The repair was excellent. I would definitely recommend Gerber to anyone with auto repair needs!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Perfect. Thanks!

Likely to Recommend

Most diffidently will recommend.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Such a wonderful first time experience here!!! Amy and her whole team was fantastic with repairing my husband’s truck. They went above and beyond to get it done as quickly as possible, and making sure we were completely satisfied with the outcome!!! We will definitely be repeat customers here. HIGHLY RECOMMEND!!!

Likely to Recommend

Repair Quality

Such a wonderful first time experience here!!! Amy and her whole team were just fantastic!!! They did an outstanding job repairing my husband's truck from hitting a deer. They went above and beyond to get it done as quickly as possible, coordinated everything directly with our insurance company, and made sure we were completely satisfied with the outcome. We received frequent updates and excellent customer service. We truly couldn’t have asked for more, and will definitely be repeat customers here. HIGHLY RECOMMEND!!!

Customer Service

Returned Clean

Likely to Recommend

Fantastic experience.

Repair Quality

Perfect result on all checks.

Customer Service

Great customer service.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Work was ok had to return twice still have issues but I’m going to fix it

Customer Service

Returned Clean

My Experience

Amy & her team were completely AWESOME!

Likely to Recommend

Definitely my home/ go to shop of choice!

Repair Quality

Great Customer service and just equally great workmanship

Customer Service

Great communication throughout the entire repair process

My Experience

Amazing staff!! Especially the women- made the process easy and trust worthy.

Likely to Recommend

I will be telling everyone to come here after the wonderful service from Amy

Repair Quality

Amy was amazing!! She deserves a raise! So does Judi - what service! I’ve never had a better experience in this industry.

Customer Service

The BeST! Go Amy and Judi!

Returned Clean

My Experience

Thank you

Likely to Recommend

Repair Quality

Quality is good

Customer Service

People were fine

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Gerber did an excellent job repairing my vehicle in a timely manner. They were helpful and courteous. I’m very happy with the repairs. I plan on using them in the future for all of our collision and glass repair needs. Although, hopefully we won’t need to!