Gerber Collision & Glass - Lacey
In operation 85 years, 18 years at this location.
Gerber Collision & Glass - Lacey offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
At this point no
Repair Quality - 2.5/5.0 -
Was alittle disappointing getting my truck back with parts still waiting and I also found a couple of things that were still broken I will be calling back to dicuss the further damage that was not addressed properly.
Customer Service - 2.5/5.0 -
I am expecting more from a shop when my insurance is paying for the damages
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber Collision was very efficient. Scheduled an estimate to get my vehicle repaired. There was damage to the back and the hatch didn’t open/close properly. When I took it in, the process took about 15 minutes. They gave me a written quote with the caveat that there may be damage once the bumper comes off. Scheduled the date to drop it off. It took a week to complete the repairs. When I picked up my vehicle, I would never have known it was rear ended.
Customer Service - 5.0/5.0 -
Very personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work and communication throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks perfect.
Customer Service - 5.0/5.0 -
Service was amazing. Office kept me informed about the progress of my car and in fact it was completed early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Because I received it back with a chip in the windshield and no one cares.
Repair Quality - 2.0/5.0 -
The repairs are fine so far but I got my car back with a chip on the windshield and no one cares. Kim, the manager, seemed super annoyed that I brought it up and immediately denied it could have been them because they don’t drive the car on the road? She said she would send the concern up and reach out but she hasn’t and she didn’t seem to care
Customer Service - 2.5/5.0 -
Everyone was nice except for the manager Kim who just denied any responsibility immediately and then treated me like a nuisance when I returned to show her the chip in the windshield. She has ignored me since.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service and turnaround time made for a smooth transition.