Gerber Collision & Glass - Lenexa
Gerber Collision & Glass - Lenexa offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks great and was done when they established.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I always spoke with a guy named Harry and he was always very courteous and friendly and helpful. Great experience. No issues.
My Experience - 5.0/5.0 -
Candidly, although the repair was done well, I was disappointed with the customer service. Previously Collision Works repaired my wife’s car. She was met with a smile. They carefully walked her through the process before they began. They kept her abreast of each step and when the work was completed, they took us out to the vehicle, explained what had been done and did a thorough walk around. I came in to a sullen, unsmiling receptionist who either was new or didn’t care much. The rep took my keys and said “we’ll get back to you when the estimate is ready!” I began to receive texts that were clearly not personal. The car was promised on a certain date. That date arrived and I received a text that the vehicle was ready. Just to be safe, I called to confirm that it was ready. I was reassured by the receptionist that it was ready. When I arrived, she printed out my paperwork and took my deductible payment. A few minutes later, a technician came out and apologized because the vehicle was not ready and might be ready later that day or the next. Finally, late the following day, I received a call that my car was ready. I showed up, the receptionist handed me the keys and that was it! I asked if anyone would go over the repairs with me and she said, “I can ask someone to come out if you want!” I left!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Literally, I could not tell that any repairs had been done. The repairs, paint and finish were exemplary.
Customer Service - 1.5/5.0 -
We had a previous experience before Gerber purchased the shop. That experience with customer service was truly exceptional. Although the repairs were done very well, the customer service was poor at best.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I already returned this survey. I thought the people were all helpful and friendly. Also the car looks like new - great job. The only down side - I was told originally 5 days at the most. It ended up at 7-8 business days.
Customer Service - 4.5/5.0 -
The adjuster and all the people I encountered were pleasant and efficient. The car looks great! The only small criticism is I was promised the car in 4-5 days. Instead it took 7-8 business days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
You had my car for over a month. The insurance company wasn’t paying for my rental car. I called several times and said hey they aren’t paying for my rental car why are you keeping my car so long. Both times whoever I talked to acted like they didn’t care. I’d never bring my car back to Gerber.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cory was great! Good service and I didn’t have to wait around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cory was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Gerber did a very good job with the repair and was done when they initially estimated. I was thankful that they were easy to work with and were available to fix my car. I only subtracted a point because they missed calling me twice for their Tues/Thurs update progress calls, but that is minor.
Likely to Recommend - 2.5/5.0 -
Refer to issues in 1st question.
Repair Quality - 3.5/5.0 -
The work looks good, happy with how car looks, disappointed that I had to jump my battery when I picked it up, I understand that the car was going to have to be in shop for over a month but the battery was not tended which caused me issue and now I have to buy a new battery, also when I picked up the car it was sitting on red empty for fuel, luckily I made the gas station a few miles away, also I have not been given back my deposit from rental car, because the notes in system said my car was done at 10am on 11/15/22 but I did not receive a phone call until 435pm on 11/15 Ave was not able to make there by 5pm so the rental car company is holding my deposit if insurance won't pay the extra day.
Customer Service - 5.0/5.0 -
I received texts thru out process as it said I would.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your staff is so cooperative and polite. Service was fast and YOU CLEANED MY CAR to to bottom! THANK YOU!