Gerber Collision & Glass - Lenexa

Likely to Recommend - 0.5/5.0 -

I'm all about customer service and am very disappointed with the lack of follow up since picking up my car

Repair Quality - 0.5/5.0 -

My repairs were not complete as my windshield was not replaced. I was told it would get handled but I have followed up two times now, still with no resolution. In addition, my washer fluid cap was lost during repairs. I was told this was ordered and I have yet to get an update. Drove my car for the first time after dark yesterday and have no interior lights or tail lights. I need resolution to these matters ASAP!

Customer Service - 0.5/5.0 -

See previous comments

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0 -

Feel I should have been contacted regarding replacing right head light so they at least matched

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Although we had to wait to get in for our initial appointment and to complete the work, it was well worth the wait. Excellent, thorough job. Staff were friendly and the repair technician did a phenomenal job. Would highly recommend.

Customer Service - 5.0/5.0 -

Although we had to wait to get in for our initial appointment and to complete the work, it was well worth the wait. Excellent, thorough job. Staff were friendly and the repair technician did a phenomenal job. Would highly recommend.

Likely to Recommend - 2.5/5.0 -

Maybe under a different circumstance it would have been better

Repair Quality - 2.5/5.0 -

Between go wash and repairs took along time to get it fixed. I felt like I had to keep reaching out to get it done.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was done in a timely manner; you can't see where the chip was.

Customer Service - 5.0/5.0 -

Everyone was courteous and professional. They were patient and helpful when I needed to return my rental.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent body repair and car detail, wonderful customer service! Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely flawless.

Customer Service - 5.0/5.0 -

Excellent!

My Experience - 5.0/5.0 -

It was great. I was kept abreast on my cars repair and it looks great. I especially love that you detailed the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

The shop did not inform me ahead of time that my vehicle was ready so I had to go in a rush and put gas to the lease car. I told them to notify me like one day before so I could make plans

Repair Quality - 5.0/5.0 -

I took too long to repair though

Customer Service - 4.0/5.0 -

There was a rep who did not provide accurate information He said I would get a guarantee of the job and I did not see that on the final bull

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks awesome! Great job with the repairs and it was nice and clean when I picked it up. I appreciated all the texts and phone calls with updates throughout the process. Very happy with my experience! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Harry was fantastic. He took care of all my questions and anything I needed. The repair crew did a top notch job. I'm very happy with the result!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you to the team for doing a great job with my vehicle and to Harry for assisting!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber got us in sooner than expected and finished sooner than expected, great communication and the quality of the work is AAA+ our Lexus UX looks showroom finished. I recommend this company. They treat you with respect.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gerber collision did a good job overall the unfortunate issue was the cover falling off.

My Experience - 0.0/5.0 -

Was told repair would take 2 to 5 days but likely only 2 or 3. It took 7 work days plus a weekend and there was no additional repair necessary. Very poor scheduling and cost me out of pocket for the rental car.

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.0/5.0 -

Was told repair would take 2 or 3 days and they had it for 9. I’m guessing that they didn’t even touch for the first four days plus the weekend. They even sent me a text that they were waiting on parts and when I questioned that they said “sorry that was another Jeep”

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication & great work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff were super professional and friendly. They kept me informed regularly and made the whole process really easy for me!

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Excellent service and communication

Customer Service - 5.0/5.0 -

Professional, courteous, and regularly updated me on status