Gerber Collision & Glass - Lenexa
Gerber Collision & Glass - Lenexa offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I took a little extra time to get parts so the repair took more time than expected.
Customer Service - 4.5/5.0 -
notification of delays was provided
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
this car accident wasn’t even my fault. your rep never answered the phone and took forever to figure out who was driving the car and who was covered under insurance. I assumed that traders would cover the rental car that they got me while my car was in the shop but they didn’t so luckily my insurance covered it. I have no problem with the way Gerber handles my repairs
My Experience - 5.0/5.0 -
Great job as always. You are great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Reliable, friendly honest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I'm undecided if I would recommend the shop. I think this depends on how the shop handles the issues I brought up on previous comment sections.
Repair Quality - 0.5/5.0 -
I was satisfied after initial pickup of the vehicle, but upon further review of the replacement parts, it's clear some are non-oem and look slightly different. Then I took the vehicle on the highway for the first time a few days later and the vehicle makes a terrible vibration (noise and feel) on the front end at highways speeds. So either the repair wasn't done correctly or the parts used are not constructed well enough to be acceptable replacements. I'm planning to talk to my insurance provider first then reach out to Gerber for a solution. Thank you.
Customer Service - 4.5/5.0 -
Customer service was pretty good other than the automated notification system being a little bit wonky with dates and progress updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for all the communication throughout the whole process
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Came back quicker and cheaper than expected! Front office- Angela, kept in touch very well and was polite, friendly, and knowledgeable. Thanks to all of you for the great job!
Likely to Recommend - 3.5/5.0 -
I believe the body work was done as promised. For that alone I would recommend them, but with the caveats of mechanical work and CS communication issues.
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
CS started out great! And remained that way until one particular individual was forced to take time off due to illness. While he was away CS was a mess. Zero updates and NO follow-ups on the progress of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend every time
Repair Quality - 5.0/5.0 -
Super fast, responsive and friendly.
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
My Experience - 0.0/5.0 -
My car was estimated to be done in 2-3 weeks and it took 4 weeks. I was told it was going to be totaled out and to call my insurance company at one point. I called them and they said they hadn’t talked to the shop in 2 weeks and the shop wasn’t returning their phone calls. Later that day the shop called me and scolded me for calling the insurance company but stated they would start working on it now. When I got the car back they did not fix everything they said they would but I didn’t say anything because I didn’t want to be without a car for another 4 weeks. Would not recommend or ever go back here.
Likely to Recommend - 0.5/5.0 -
Based on my experience I would never go back nor would I recommend them.
Repair Quality - 1.0/5.0 -
Repairs took twice as long as they had originally told me. Not all the repairs were done and they gave me misinformation about my car repairs.
Customer Service - 1.0/5.0 -
Repairs took twice as long as they had originally told me. Not all the repairs were done and they gave me misinformation about my car repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done in a professional manner and delivered ahead of schedule. Great communication throughout the entire process
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It was up and down. Harry and Angela came thru in the end but.....it took 4 weeks and 3 days. The communication was lacking the 1st 3 weeks. Feel free to call me.
My Experience - 5.0/5.0 -
You guys did fantastic. Thank you so much. The only negative thing I have to say is that nothing was put back after everything was ripped out to get the Jack and tools. The whole backseat floor was filled with all the stuff I had in the compartment that is under the seat. The reason why I say that is that is because I was told my truck was detailed but it only looks like only half of the truck was done.