Gerber Collision & Glass - Lenexa

My Experience - 5.0/5.0 -

Great work on my car. The friendly staff and excellent communication were greatly appreciated.

Likely to Recommend - 5.0/5.0 -

Great people. Top notch communication. Repair looks as good as new

Repair Quality - 5.0/5.0 -

Looks great. Car looks as good as new

Customer Service - 5.0/5.0 -

Professional courteous staff. Car looks great

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

You contacted me to pick up my car the day after I had already gotten it. And you contacted me to say I had picked up my car today even though I had had it for days. I was happy with the repair work but my car was not clean on the inside when I got it back.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

All the emploees were very nice. I appreciated being informes by text wvery step of tge way. Great service and a great expierwnce. Thanks so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

He was very nice and kept me inforned evrt step of tge way

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Only confusion was the text system. There were 2 different times that I received an automated message that was confusing. When I was about to drop my car off, i received 4 messages saying my appt was canceled. Then when my car was finished and before i picked it up, i received a message saying "this is confirmation that you picked up your vehicle."

My Experience - 5.0/5.0 -

100% satisfaction. Communication was excellent throughout. Couldn’t have been a better experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Text communication was nice.

My Experience - 5.0/5.0 -

This is my favorite car ever. You have helped me before with it. Just getting rid of multiple ditzels. Good job!

Likely to Recommend - 5.0/5.0 -

Ditto

Repair Quality - 5.0/5.0 -

I already did this.

Customer Service - 5.0/5.0 -

I already did this.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional treatment, and solid work. Thanks very much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

In particular, Angela Seidel who was patient enough to keyhole a time that worked for my busy traveling work schedule. Angela and Harry both exemplified outstanding customer service! We’ll done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really happy with the results!! Thank you!

My Experience - 5.0/5.0 -

Good communication and car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great staff. Fast and easy service.

My Experience - 0.0/5.0 -

Took a long time. Bumper was third-party, so it doesn't fit correctly. Waiting for OEM bumper to arrive. At some point our front left bumper and quarter panel were crushed, which resulted in a second claim. Nobody took responsibility, so we don't know where the fault lay. Several promises that the car would be ready by a certain date, and yet it kept getting pushed back. Had to turn in a rental vehicle and go 7 days without a vehicle. Lots of parties involved, so trying to keep the finger pointing at a minimum.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean