Gerber Collision & Glass - Mesa/Omaha St.

4.8 (4,116reviews)
96%
2934 N Omaha NE,  Mesa,  AZ  85215
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Gerber Collision & Glass - Mesa/Omaha St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,116)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many highlighting exceptional repair work that left vehicles looking brand new. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication is frequently celebrated, with customers appreciating regular text and email updates throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive and greatly appreciated. A notable bonus mentioned by multiple customers is the thorough cleaning of vehicles inside and out upon return. A few customers noted areas for improvement directly from their experiences, including occasional communication gaps, minor paint or alignment issues, and delays in receiving updates as repairs progressed.
AI-Generated from reviews written in the last 12 months
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"... dust and debree, cleaner than when I brought it in. Repairs were complete and explained well, Lifetime ownership guarantee is unbeatable. Job well done." Read more
"The repair is outstanding and professionally done. The process from receiving our car, making the repairs, ..." Read more
"Their wurkmanship is excellent and uncompromising. We waited a long time for the right part and are ..." Read more
"This shop consistently provides me with exceptional service. The staff are always professional, attentive, and ..." Read more
"... and have always received great customer service, work done is always excellent and they stand behind what they do. I use the Omaha location in Arizona. Fantastic staff ..." Read more
"Returned earlier than pred dateomis"
"... progress report of my vehicle, and the good thing was, they fixed my car 10 days before the finish date which was very surprising me and like to thanks to ..." Read more
"Vehicle was repaired to my satisfaction. I received my vehicle 10 days earlier than scheduled. Customer service was amazing, I was advised of the ..." Read more
"... updated daily on the status which was appreciated. My car was done 3 days earlier than expected!!" Read more
"... the delivery, repairs and pick up of the vehicle. I appreciated the fast and friendly service." Read more
"1010. Communication was bar none the best I have experienced while my vehicle was in for repairs. Small issues ..." Read more
"... did an incredible job! Another thing about Gerber they keep me informed about the status of the repairs sending me text messages, this is something that I really appreciated. The ..." Read more
"Very good communication during the time it took for the repairs to my vehicle. Timely completion of the work. Great ..." Read more
"The entire Gerber team were excellent in keeping me informed throughout the entire process. The repair of my vehicle was perfect."
"Great team at Gerber, were very transparent about the progress of my vehicle, had it for 6 days and when I got it back it looked ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thanks

Repair Quality

GREAT people and great work

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely will refer back to this location

Repair Quality

Staff was very informative and assisted in a timely manner

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work done is excellent. The repair did not cover the whole damaged area pointed out by customer. Estimator missed the beginning of damage.

Likely to Recommend

Repair Quality

Customer Service

I repaired missed damage with touch up paint

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Everybody was very polite and did a great job keeping me updated. They also went out of the way to help me pickup my vehicle even though that Saturday they were closed for a the holiday weekend. It was a kindness that was desperately needed and beyond appreciated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Zero out of ten

Repair Quality

I’d give you a zero if I could.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber was great! Super happy with the job they did. They handled it with great communication, and efficiency.

Customer Service

Staff was always knowledgeable and helpful, set clear expectations and were always friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great services and top quality repair

Customer Service

Trish is a quality representative for the Omaha location

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From beginning to end my experience was perfect-very ethical and honest, great workmanship, very thorough and BTW I had such fun laughing and joking with Trish

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was told I would receive a quote for a broken fog light while the technicians had the front bumper off. I never received any information regarding this. And then they called me 15 mins before closing and expected me to grab my vehicle. This is the second time I’ve brought my vehicle to this location and I won’t be returning.

Customer Service

Trisha was very rude over the phone.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The door looks brand new thanks so much

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and friendly customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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