Gerber Collision & Glass - Middleton
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Middleton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for my favorite car back and fixed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Again everyone was kind and ready to make mistakes right, but the lack of information they had available, incorrect information that was relayed, the fact they were going to try and total my car out in the shop after I went to park street location for estimate and they said i should be good to go, and how much they charged insurance, but didn’t double check work, I will not be recommending.
Repair Quality - 4.0/5.0 -
There were some minor details that I had to ask to be fixed. They did fix it or are making it right, just a double check of work would have been nice, but overall car looks brand new.
Customer Service - 2.5/5.0 -
Staff are very kind people, but couldn’t give me information on rough estimate for how long car was going to be in shop. They couldn’t find my estimate through park street, and I had to change my date because the technician was out of town. I also got called and told wrong information about my car needing extended time, but it was actually another customer’s car. They did call back to give me correct information.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Family friendly, reliable & they keep you informed
Customer Service - 5.0/5.0 -
Delightful staff. They kept a sense of humor while being respectful under a lot of pressure
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
My car looks like new! What an amazing job you did! The paint is beautiful! Thank you!
Likely to Recommend - 5.0/5.0 -
Gerber came highly recommended to me and I would definitely recommend them.
Repair Quality - 5.0/5.0 -
My car was badly damaged with hail and they were able to find all the dents and fix them. My car looks new again!
Customer Service - 5.0/5.0 -
Good communication and very friendly people
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
You had my car for 24 hours before someone even looked at it. For a 30-minute evaluation!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone there was really nice!
Likely to Recommend - 1.0/5.0 -
Not recommended
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Poor communication. 2 week repair turned into 4. I had to buy a part from Toyota and take it to the shop, because they could not get it, otherwise the repair would have been 6 weeks. They moved the estimated completion date several times, I had to call on the due date to find out it wasn't ready. Poor communication with my insurance company.
My Experience - 5.0/5.0 -
Thank you so much for a great experience! I appreciated the communication throughout the process and Anthony was very kind with every interaction! A++
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well and I was informed through out the entire process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were great and everything looks great
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
My vehicle was very dirty when I picked it up. Metal shavings everywhere, vents, crevices, etc. a new windshield was installed and the seals near the hood are horrible, frankly
Customer Service - 2.5/5.0 -
Overall work looks ok, but it would have been nice to detail the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It just took a long time. I think they had to wait on the oem radiator so it probably wasn’t their fault
Customer Service - 5.0/5.0 -
They had a full schedule but were willing to work my non drivable vehicle into the repair rotation.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the kindness and timely manner the work was done. Everyone was friendly and helpful as I was inexperienced dealing with this type of situation. Nancy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone helpful. Appreciated texts concerning status of repairs.
Customer Service - 5.0/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
It was good when I asked for more updates/communication. Initially when I called with a question, the voicemail was full and no one was answering. The texting was a nice option.