Gerber Collision & Glass - Middleton
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Middleton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication. Just took a long time to get work done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved the text updates. You all are awesome and amazing! I know you are busy right now, so I appreciate all that you did to repair our car. It looks amazing!
My Experience - 5.0/5.0 -
Nick (Manager) & Receptionist were very helpful regarding the time line and work done. Hail damage fully repaired on body & windshield (replacement).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good crew to work with throughout the hail damage repair. Kept me informed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will never recommend this place to anyone
Repair Quality - 0.5/5.0 -
Very poor communication skills. Lied about how long my car took. Still have to take it back and get more done
Customer Service - 0.5/5.0 -
Barely got any word on my car the whole time it was being worked on. I always had to call and ask about it
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Rear brake light lens returned broken.
My Experience - 5.0/5.0 -
Anthony was extremely helpful and kept in touch with me during the repair process and very pleased with your service. The car has also been fixed really well and everyone else on your team was super helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Work looks impeccable.
Repair Quality - 5.0/5.0 -
Friendly, helpful, knowledgable staff. Repair work is wonderful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They changed my radio and other tging on my screen
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
- Status of car was not updated consistently. I was unsure how far along my car was in the process of getting fixed. Even after calling, we couldn’t get a good estimate on timing of the car would be done (I had a loaner for only so many days). - Lady at front desk who checked me out made me put card in three times to pay and none of them worked correctly. This caused my card to freeze due to security purposes and was unable to pay. I then was instructed to call my bank or use a different card. - Estimate that was given to me and what I was charged did not match. What they charged was more.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repaired door looks great. The motorized door works well and the paint is well blended. The window however is moving slowly when closing which is likely due to a lack of lubrication on the weatherstripping. The repair itself also took half a week longer than the estimate due to availability of the new door.
Customer Service - 4.0/5.0 -
Updates to the estimated completion time could have been communicated through the status website sent to me, but it was never updated. Several of my phone calls were sent to voicemail or to the national call line rather than the service coordinator. The receptionist was very helpful in clearing this up when I did get through.
My Experience - 0.0/5.0 -
The repair of the car was good. No problems My only concern was the communication about the repair. The text messages were not correct. When I called to clarify the information I received, the staff member answering my call blamed the issues with the texts on other staff members. I called twice and talked to 2 different people and both times they blamed someone else for the incorrect texts. Throughout the week I continued to get incorrect texts. As this continued it made me think, “I hope they are better at repairs than they are with communication, because the communication is not good.”
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I never got a copy of my estimate despite several requests for it. A portion of my repair was going to be out of pocket, and I repeatedly asked for a copy of the estimate to be emailed to me, but I never received a copy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at the shop I interacted with was excellent and took care of my vehicle repair needs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, quick and complete! Done when they said it would be. Easy access to rental car pick up.