Gerber Collision & Glass - Middleton
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Middleton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm grateful for how quickly you were able to make repairs, and that you even delivered my vehicle to me since I was out of town and couldn't pick it up. Thank you!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks good as new, the best it's ever been, inside and out, and i only asked you to resolve the bumper issue
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was great service with daily updates on progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
My original estimate for bumper replacement included 4 rows for "Vehicle Diagnostics", which included two rows each for pre-repair and post-repair scans, with one being sublet. When I asked why this was being included, I did not get an answer that seemed reasonable, and came away feeling like it was just a money grab (that would have set me back hundreds of dollars). The good news is when I asked for it to be removed the person I spoke to did that without any pushback, so that's good at least. But it does decrease my overall trust in Gerber moving forward.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
First, communication was poor. I dropped off my car for the appointment only to find out that instead of it taking only a day, as stated on the phone, it was going to take up to three weeks. I needed to scramble for transportation. The job was actually done in 10 days. That was good, but multiple issues arose as I drove home. First, my right turn signal no longer functioned. Then, upon closer examination, the incorrect piece (bumper) was installed! The piece now actually covered my hitch entirely so I could no longer access it. I dropped my car off to be repaired again with the keys & description of the problems as it was now closed for the day. Finally, I was the one that needed to call the next day asking for a plan for repairs - no one reached out to me until afternoon. The repairs are not complete yet.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
AMAZING! They gave me a ride home at drop off and then brought me my car when it was done!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have nothing bad to report, except a scratch in the leather of my steering wheel that was not there when I dropped it off. It’s slightly annoying because I have to touch it continuously and I didn’t put it there. It’s not significant enough to fuss over though. I’ll think of you every time I drive now. I don’t know if that’s a good thing. Thank you for your hard work though.
Likely to Recommend - 3.5/5.0 -
They work with Allstate. Allstate did not give me a choice, but I'm overall pleased with the result.
Repair Quality - 3.5/5.0 -
The people were polite, my car was clean, as far as I know the problem was fixed. They let me know of any delays. However, no one told me that something happened to the leather of my steering wheel. There's a scratch in the leather, on top, back side, that I have to touch a lot when turning my wheel. It wasn't there when I dropped it off. I would know because I'm hyper-focused on it now. It's different.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car was towed to Gerber. Eventually declared to be totaled. The people at Gerbers were very helpful and friendly.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous employees. Fast repair.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Communication was horrendous and the car was not fully died because the door seal lets air in. Very very disappointing
Customer Service - 1.0/5.0 -
Communication was horrendous and the car was not fully died because the door seal lets air in. Very very disappointing