Gerber Collision & Glass - Middleton
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Middleton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
You guys are great! You kept me updated and were always available for questions and my concerns. You handled all the insurance paperwork and phone calls, which I appreciated. You really go over and above in service and my car looks and runs great! Thank you all. You and your team are the best!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job was done well, completed ahead of schedule with very good communication. Thanks
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Friendly. Provide updates. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly, available, and informative
Returned Clean
My Experience - 5.0/5.0 -
Very fair price, very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They a great job. they kept us informed the whole way through the process. Would recommend Gerber to a friedn
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Window would not roll up after door was replaced, called and got no call back or communication on how it will be fixed.
Customer Service - 2.5/5.0 -
Not very knowledgeable at front desk
Returned Clean
Likely to Recommend - 3.0/5.0 -
Please read initial comments on first question.
Repair Quality - 3.0/5.0 -
I rate it a 6 for the following reasons: when my car was assessed for damage, the Estimator missed the damaged hubcap with red paint and scrapes on it. I noticed it when I was putting air in my tire. I called two different times to ensure that that was added to the order, so it could all be done at one time. I spoke to two different girls, and they ensured me they made a note of it. I asked to speak to Calvin but they said he was out of the office, and they'd tell him. When I went in to drop off my car, I told the girl at the desk again that I didn't want them to miss the bumper. She wrote it on a sheet of paper and said that she'd be sure to tell them. I had dropped my car off on a Friday, and by the next Thursday night, I hadn't heard anything. I called and spoke to a girl, and she happened to be the only person in the office. She said my car had been done since Wednesday and was just sitting there. This caused me quite a bit of frustration because my rental car was a Kia box looking thing that only got 25-27 miles to the gallon highway. I commute 90 miles a day. My Civic averages about 47 miles per gallon highway. That couple days of a rental car, cost me about 40 extra dollars that I wouldn't have had to pay. When I spoke to Matt on Friday morning, he was adamant that he called me. I didn't have any missed calls or voicemails. Also, I had communicated w/ Calvin by email, so I knew that Gerber had my email. All this would make me score you a 2 or 3. However, Matt worked hard to make everything right. I was able to pick my car up on Friday at lunch, so I didn't have to have that crappy gas guzzler toaster shaped car over the weekend. He ordered my hubcap that day, and it was replaced Monday in 5 minutes. He called to follow up completion of the hubcap. Also he called Hertz for me, when I dropped off the rental and picked up my car. So that making it right, doubled the score. The only way I'd give it any higher is if I was reimbursed for the extra gas that I had to purchase for the 2.5 days I had the rental longer than I needed because of the poor follow up. I would add an additional point, if there was an update call in the middle with expectations. As for recommending Gerber, I would inform someone that that is where I went, but the communication leaves a lot to be desired, but the quality of work was what was expected.
Customer Service - 2.0/5.0 -
Please read initial comments on first question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for the wonderful work, constant updates and quick turnaround!
My Experience - 5.0/5.0 -
The fix happened much quicker than expected and Calvin kept me updated throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service, quick turnaround