Gerber Collision & Glass - Mills River
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Mills River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My license plate is missing!
My Experience - 5.0/5.0 -
Great communication Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Completion date expectations led to keeping the car at the repair facility longer than anticipated.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and accommodation for after hours pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and made arrangements for me to pick up the car after hours before the holiday weekend.
Customer Service - 5.0/5.0 -
Again, great communication
My Experience - 0.0/5.0 -
my parking sensor in the front is not working
My Experience - 5.0/5.0 -
This is the third time Gerber has worked on one of our vehicles and they have always done an excellent job. Great people; excellent quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Gerber Team is overall excellent. From the service reps to the technicians they all do an excellent job. Excellent customer service and quality repairs.
Customer Service - 5.0/5.0 -
The customer service rep - I think Micky? - was great. Timely contact and accurate updates. Professional and friendly service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All went well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and communication
My Experience - 0.0/5.0 -
The car is not complete and is still missing parts and has a completely broken rim not to mention the window in the door sounds like it’s going to break when being opened I am not expecting the car in this condition
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Always kept me up to date
My Experience - 5.0/5.0 -
Excellent and professional work on our vehicle. All the staff we met are very knowledgable and friendly.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took longer than expected due to incorrect part being sent or ordered wrong. My suggestion when this occurs to let customer know reason for delay. I was receiving text messages that it was delayed without explanation until I called. Left me a little frustrated. The staff was very kind & professional. I greatly appreciate that the car was cleaned inside & out. Helen
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
So glad State Farm partners with Gerber
Repair Quality - 5.0/5.0 -
Customer service: Excellent Communication: Excellent Friendly staff: Excellent Car was fixed: Excellent ... AND it was clean as a whistle when I picked it up Management: Giving
Customer Service - 5.0/5.0 -
See prior comment box
Returned Clean
My Experience - 0.0/5.0 -
It took unreasonably long, longer even than the “outside” estimate we were given, and it caused problems with our carpool situations since we didn’t have 8 seats for almost TWENTY days, and we owed nearly $300 in rental car overages even though they were “just” $14 a day. Those days added up! If we had it to do over, we would just not have gotten the car repaired. We have had a second accident in the meantime (hit by someone else) and are currently not planning to repair it for this reason. The actual repair looks fine, however!
Likely to Recommend - 0.5/5.0 -
Recommended using another location to a friend who needed a repair.
Repair Quality - 4.5/5.0 -
The repair itself was just fine!
Customer Service - 3.5/5.0 -
Always answered phone promptly and were kind and helpful; the only issue was the seeming inability to help with it taking outrageously long and costing us a ton in extra car rental fees.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I’m completely satisfied with the service! The team replaced my car glass quickly and professionally. The work was done perfectly, and the staff was friendly and helpful throughout the process. I highly recommend this company!
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great thought the process. Body work turned out excellent. My vehicle was ready the day it was scheduled to be. Upon pickup, I noticed an issue with the steering. Gerber immediately took my vehicle to another repair facility and dropped me off at home. Gerber dropped my vehicle off at my house the next day fully repaired. I will definitely recommend Gerber to anyone I know needing auto body repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very polite...and good work
Customer Service - 5.0/5.0 -
Very kind