Gerber Collision & Glass - Mills River

4.5 (580reviews)
91%
496 Cardinal Rd,  Mills River,  NC  28759

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Mills River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (580)

Likely to Recommend

Repair Quality

Great job! Fast work

Customer Service

Ashley great personality and service Jonh- Awesome service and explaining the details

Returned Clean

Likely to Recommend

I have already recommended Gerber! My dad had a different insurance than me. I told his agent I only wanted to go to Gerber. This company, Farm Bureau, had never recommended anyone to Gerber. After I bragged on them he said he would use them. The two businesses are in the same small community!

Repair Quality

My car had lots of damage and now it looks brand new!

Customer Service

Everyone at Gerber is profession and kind. I’ve used Gerber before and was completely satisfied, but, this claim was different. I just inherited my father’s car after his recent passing. It was en emotional time for me. Everyone understood the situation. I would like to give a special recognition to Ashely, the customer service representative at the front desk. Ashley went above and beyond with being understanding and kind. Also, when I called about things, when I said this is Karen, she knew who I was. That made me feel so comfortable. The manager and all the other employees are so kind and personable. Each employee earned a 10!!!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I appreciated the texts keeping me informed of what was happening with the repairs on my car

My Experience

The passenger seat was not thoroughly checked, still had the passenger's items tucked beneath seat, so they missed that the springs in seat were broken. The seat rattles around with a passenger My USB-C thumb drive is missing. Whoever last worked on the car, left their keys in the front tray. The fasteners are missing on all of the side board plastic and the bumper. There remains a broken weld under the driver side bumper. The trunk pan remains damaged and has a large gunk of sealant with the undercarriage looking all wrinkled rather than professionally restored. The trunk plastic is misaligned and I received different rear glass than the original. The spoiler over tthe rear glass is loose to the touch. That is just all we've documented so far. So disappointed.

Likely to Recommend

Repair Quality

My car was not repaired properly at ALL.

Customer Service

They talk in circles

Returned Clean

Likely to Recommend

I have already told my friend's and posted on Social Media as well...

Repair Quality

Levi, Ashley and the whole team at Gerber Collision took care of me and my Mazda CX5 as if it was their own car...Thank you soooo very much for the awesome job repairing the damage to my car...It looks brand new!!!

Customer Service

Ashley at the front desk checked me in and was friendly and very professional. I felt very comfortable talking with her...Levi took the time to go over what would be done to my car. Send me text messages with updates and I felt confident leaving my car with him. I knew it was in great hands...

Returned Clean

My Experience

it was nice job done and l appreciate it l think if anything you could have notified me more about the progress of my vehicle over all thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great!!

Customer Service

Returned Clean

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Excelente trabajo!

Customer Service

Excelente trabajo, me dejaron el vehículo en muy Buenas condiciones. Un gran Trabajo Duro que hicieron. Muchas gracias a Todos!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Service and communication was stellar

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great fill, ready ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It is brand new!

Customer Service

The team exceeded expectations from day 1 to completion of the repair

My Experience

All Gerber employees were very courteous & knowledgeable. Prompt in explaining to me what had to be done & made sure I understood. A pleasure to do business with them!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Car looks great, done in a week. Even drives better then before. Thanks GC&G

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car was expertly repaired and returned in pristine condition, thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was very satisfied with the work that was done. Staff was very accommodatingAlthough it did take about two weeks longer than they originally told me it would.

Likely to Recommend

Repair Quality

Staff is friendly and helpful top-notch work

Customer Service

Staff is friendly and helpful and they do top notch work.

Returned Clean