Gerber Collision & Glass - Mills River
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Mills River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Rear tail light signal is not working properly.
My Experience - 5.0/5.0 -
They took very good care of my vehicle, and repairs looked great.
Likely to Recommend - 5.0/5.0 -
This is the second time I used Gerber with in a few years.
Repair Quality - 5.0/5.0 -
They cared about how their work looked after they got done.
Customer Service - 5.0/5.0 -
They took time to make sure I was satisfied.
My Experience - 5.0/5.0 -
The Collision team at the Mills River NC Location was in constant contact by text and ------------------------------------------------------- e-mail which really assisted my- day- to- day planing as parts from GM kept getting delayed Will always suggest Gerber Collision thanks Gerber team as you are the best!!! DW
Likely to Recommend - 5.0/5.0 -
They are the best support by an exceptional staff
Customer Service - 5.0/5.0 -
In the opening
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very dissatisfied with the service I received. My car was gone for almost a month and when I get it back upon closer inspection I have found that Multiple parts were not replaced in the rebuild. My insurance paid a pretty big amount for this repair and the quality doesn’t match the price.
Customer Service - 2.5/5.0 -
Very dissatisfied with the service I received. My car was gone for almost a month and when I get it back upon closer inspection I have found that Multiple parts were not replaced in the rebuild. My insurance paid a pretty big amount for this repair and the quality doesn’t match the price.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service updates on part delays were extremly helpful in my weekly planning without a vehicle Very Stong communications Gm parts delays caused delays Not the Gerber team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
My wife and I are VERY Pleased with the work that Gerber completed. We were impressed with multiple weekly updates from Stephanie. Gerber's work and communications were Excellent. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great company to work with. Staff was great and kept us updated. Highly recommend.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My only disappointment was my truck was not detailed, or at least washed & the water proof trunk was not cleaned as I asked 🤔
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Stephanie at Gerber kept me informed abpot my cat several times a week went along. They exceeded the complete date by almost a week. Excellent servic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am mostly satisfied. The work looks good. I was frustrated tho with the text communication. Was told car would be ready Fri. Then got text saying “ Tuesday or sooner”. So, did I need to extend my rental? It was confusing and I encourage you to correct that. Stephanie very helpful.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Way too many requests for feedback!!! I have already responded and yetbyiu ask me 3x a days for my feedback Both by text and email! Confusing communication about when car would be ready - communicate mychniess and more clearly! And STOP sending these requests.
Customer Service - 3.0/5.0 -
Very friendly and helpful Stephanie. However, see the above.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
I had to pay out of pocket for parts that Gerber said could not be covered by the claim. Also now my horn does not work.
Customer Service - 2.5/5.0 -
I shouldn’t have to pay out pocket to make my vehicle look the way it did before the accident. If I pay my deductible the vehicle should be fixed the way it was with no additional cost to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job, very friendly and courteous