Gerber Collision & Glass - Mills River
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Mills River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
To need to go to a collision garage in it's self means you've probably had a bad experience with your vehicle. The friendly people at Gerber Collision & Glass made this experience much easier for me. They were informative and gave me a firm date of completion. I sincerely appreciated their team and the way they are so welcoming. As an added plus, they finished my vehicle 5 days early. 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
The repair took an extended time. The first hold up was due to a part they neglected to order. When I called to clarify the part, the lady told me the part was the wheel…which was the main damage needing to be fixed. Finally when I picked the car up after it was fixed I was told I could pick it up but would have to bring it back the next day because a small piece of trim was being delivered that would need to be installed. I was going to just wait until the trim was put on but the lady told me that there was snow in the forecast and it might delay me picking up my car if I chose to delay. It felt like I was being pressured. My question is….why was this little piece of trim just being delivered. It , just like the wheel… was a main part that was being replaced. It made me feel like parts that should have been ordered were not. I can’t prove any of it, but it felt like whoever was supposed to be in charge of ordering parts was not on top of things. It left me with a bad feeling that I am just trying to get past. I am thankful that as long as I have the car my insurance will guarantee it.
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0 -
It looks great!
Customer Service - 5.0/5.0 -
Stephanie text me multiple times a week with progress reports
Returned Clean
My Experience - 0.0/5.0 -
There are missing parts and the backup sonar is malfunctioning. Unfortunately the shop is not open until Monday am so I will have to arrange to bring it back to correct. Also there are no weekend hours or phone service so I can discuss the needed repair. Also no one reviewed the car with me to insure repairs were correct
My Experience - 0.0/5.0 -
Dropped off February 23rd was told about a week to complete it week was up thought I was getting it back text me saying it would be about another week had to order a bumper, bumper came in was told couple of days called on the 10th and saying few more days cause the painter walked out on Thursday and had to get a replacement painter which came Monday and she said had to paint a little on truck and assemble it and would call me and she did I picked truck up today on the 12th
My Experience - 5.0/5.0 -
The work was immaculate. Thank you all so much!
My Experience - 5.0/5.0 -
Awesome job thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good job
My Experience - 5.0/5.0 -
Wore my repair was fast! For what needed done y’all really knocked it put off the park! The updates were helpful in letting me know each stage my car was at!! Amazing!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good in communication and getting job done fast.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the text updates and the thorough work that was completed! I appreciate that time was taken on my vehicle to assure the quality of the repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fabulous job and kept communication open and consistent
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Vehicle looks great. I thought it took way to long to make the repairs.