Gerber Collision & Glass - Milwaukee/Mitchell St.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Great coordination and messaging from Nicole about progress on the estimate and repair! Had one problem when we called the shop to ensure repairs had begun and were told by the woman answering the phone that the internal record indicated the car was totaled ("TL") and she gave the name and phone of the 2nd estimator which I called (Todd Warne). He was not happy I called him - said he was part of the auditing team. We had a day or so worrying that the car was totaled until we reached our insurance claims handler who clarified they were covering the repairs. That 24 hours or so of thinking the car was totaled shouldn't have happened. We were scrambling looking for a replacement car. So relieved that it all worked out and seemed seamless from there. The car was repaired, and we picked it up on the original estimated date of completion even with a national back order on one part.

Customer Service - 5.0/5.0 -

see comments from first question

Returned Clean

Likely to Recommend - 5.0/5.0 -

second time ive been here, by far the place i would reccomend, well run shop

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

very good service

Customer Service - 5.0/5.0 -

work was done to my satisfaction

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Would highly recommend

Customer Service - 5.0/5.0 -

Girls were great on keeping me updated

Returned Clean

My Experience - 5.0/5.0 -

They were all excellent. And a great job done on the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I got excellent care. I would give them a 10. Everyone was so nice and helpful and they did a good job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

The repair it self looks fine, but when I picked up my car I saw white marks on the drivers door that was not there when I dropped off. I was told that they looked at pictures from drop off and there was a chip in the paint but it wasn’t as bad as it is now and then washing the car made the chip worse. The white marks were not chips, it looked like paint or primer that someone had on their hands when they went to open the door. All I wanted was them to clean the car and remove whatever it was and they decided to lie to me instead. I was also told that they would be in touch with me about the “chips” in the paint and it’s been over a week and no one has called me.

My Experience - 5.0/5.0 -

Satisfied and pleased that my car was repaired in a short time. Thank you.

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Despite not having coverage to repair additional items NOT covered by my original insurance policy [claim], I feel that gerber could have [barring service policy instructions] created a plan to have all repairs completed. In addition to insurance coverage by Liberty Mutual I also have an extended warranty [inferred] and state to Gerber employees; I had to return renter, 2 days later, get another rental. And finally now, I have my vehicle being serviced, ready 04/08/2025.

Repair Quality - 4.5/5.0 -

Despite not having coverage to repair additional items NOT covered by my original insurance policy [claim], I feel that gerber could have [barring service policy instructions] created a plan to have all repairs completed. In addition to insurance coverage by Liberty Mutual I also have an extended warranty [inferred] and state to Gerber employees; I had to return renter, 2 days later, get another rental. And finally now, I have my vehicle being serviced, ready 04/08/2025.

Customer Service - 2.5/5.0 -

Despite not having coverage to repair additional items NOT covered by my original insurance policy [claim], I feel that gerber could have [barring service policy instructions] created a plan to have all repairs completed. In addition to insurance coverage by Liberty Mutual I also have an extended warranty [inferred] and state to Gerber employees; I had to return renter, 2 days later, get another rental. And finally now, I have my vehicle being serviced, ready 04/08/2025.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Professional

Customer Service - 5.0/5.0 -

Professional

My Experience - 5.0/5.0 -

I am so happy with the work that was done. I was very happy to see that detailing. Couldn’t be happier!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

They kept me well informed during the entire process and the staff was very nice and attentive whenever I came to the shop!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am happy with Gerber collision. I bought it in. They fixed it in a timely fashion.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly They clean my car inside and out

Customer Service - 5.0/5.0 -

Friendly, they clean my car in side and out just mirror.

Likely to Recommend - 5.0/5.0 -

They put Tender car to shame, now that they have changed management.

Repair Quality - 5.0/5.0 -

Gerber's glass and collision did an amazing job on our Dodge Challenger.

Customer Service - 5.0/5.0 -

Megan, Anthony and Daniel were great to work with. Gerber's made sure they kept me updated on everything.