Gerber Collision & Glass - Milwaukee/Mitchell St.

My Experience - 5.0/5.0 -

Staff was pleasant and we always received updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The Gerber team provided a fantastic, professional, and premium experience from start to finish. Premium does sound dramatic but it's honest: from the initial phone conversations to the lab-like cleanliness of the shop to the final pickup, it felt like I was along for the ride in a well-oiled machine run by what is certainly a confident and experienced staff. With a road trip planned just a week or so past the drop off date, I needed my car whether it meant ensuring the repair was done in time or delaying the drop-off until after the trip. I had a hunch to play it safe and just drop it off after, but once the estimator looked into it and assured me of a completion date that fit my needs, I had no question they'd do it based on their professionalism and confident communication. The team ended up finishing the job a day early, which came as a pleasant surprise. Fantastic work, too- it's a new car that's brand new again. I was never worried about progress/delivery due to the consistent communication from the staff in the office. As a manager of maintenance staff performing work in service of public requests, I understand the importance of communication in the process of delivery. Your team follows the balance in communication, delivering what's needed without over-communicating and diluting the messaging. It was near or at closing time when I picked up my vehicle, so I had the benefit of meeting multiple members of the team as they closed out their shift. Collectively, they made their Mitchell St. branch feel like an independent, local, family-run business in the best way possible. All great people. They answered many of my curiosities about blending/color matching and the like. Had a laugh or two, talked paint, and they made me want to come back despite hoping I won't have damage to my car requiring me to. I don't tend to be loyal to particular businesses in any sector but if I ever need to, I will be returning to this Gerber location specifically because of this group of people you have staffing your branch at Mitchell St. Thank you for the positive experience in what was otherwise a very frustrating moment in time for me with damage to a new car.

Likely to Recommend - 5.0/5.0 -

Easily would recommend. I'd call it a premium service

Repair Quality - 5.0/5.0 -

It's a brand new car, they made it brand new again

Customer Service - 5.0/5.0 -

Fantastic job done on my car, looks brand new again. Excellent communication and updates throughout. The staff went above and beyond to clean the entire car, including the area under my kid's car seat which was certainly not easy. They got it done a day before estimated and were fantastic overall!

My Experience - 5.0/5.0 -

Job well done looks back new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All good

Customer Service - 5.0/5.0 -

All good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I just wanr to say that i was totally satisfied with the service.

My Experience - 5.0/5.0 -

The work that was done on my Jeep was great. I can’t express enough how nice everyone was and how they let us know what was happening at all times. My Jeep was done before expected, so that was awesome! Will let everyone know to go to Gerber Collision for sure!

Likely to Recommend - 5.0/5.0 -

This is my go to place for any body work. We will definitely recommend Gerber Collision & Glass to all family and friends

Repair Quality - 5.0/5.0 -

They went over and beyond with the repair on my Jeep. Super great work!

Customer Service - 5.0/5.0 -

Customer service was awesome! They were polite, happy and answered all the questions we had. Kept us updated on the process of our vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was amazing with all the process . Smooth and fast service!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great team to work with to get it done for us when away on vacation.. was updated 2 times a week by text

Likely to Recommend - 5.0/5.0 -

Happy with the results

Repair Quality - 5.0/5.0 -

Did great work in a short time frame for us. Communication was great via text messages along the way to us. Handle everything with insurance we didn’t have to follow up on anything

Customer Service - 5.0/5.0 -

Text messages keep us updated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Staff was friendly and made the whole process pleasant. My car was completed a while month before they thought it would be! The constant contact for updates was fantastic 10 out of 10 do recommend!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I do, however, believe that finish dates were altered in order to get a better review. They gave me a finish date all along that was 2 weeks longer than it actually took. So, when it's done "early", they are the heroes. When in reality, my insurance paid rental was used up and I had to spend a lot of energy and effort figuring out my transportation situation for 2 additional weeks. All for nothing. This is why I normally do not do these surveys and think this whole process is BS

My Experience - 5.0/5.0 -

Did good work and they were done before the due date

Likely to Recommend - 1.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The work was well done

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is an amazing auto shop!

Repair Quality - 5.0/5.0 -

They did an exceptional job! Went above and beyond, they even detailed the inside of my vehicle - I was not expecting that!

Customer Service - 5.0/5.0 -

Melissa is such a sweetie! She was so kind to me and answered all my questions.

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

Vehicle returned incomplete

Customer Service - 2.5/5.0

Returned Clean