Gerber Collision & Glass - Monroe (Nc)

4.9 (3,343reviews)
98%
2460 W Roosevelt Blvd,  Monroe,  NC  28110
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In operation 81 years, 9 years at this location.

Gerber Collision & Glass - Monroe offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,343)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to perfection, often leaving vehicles looking brand new. The team received high marks for proactive and thorough communication, keeping customers informed at every stage through calls and texts. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming and professional atmosphere was frequently highlighted, with customers feeling at ease throughout the process. A few customers noted minor areas for improvement, such as clearer scheduling communication at pickup and occasional follow-up needed on small repair details, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... repairs on my truck in a very timely manner, and the finished work looked excellent. The truck came back looking great, and the quality of the repairs exceeded ..." Read more
"... entire process. The customer service was great, and the quality of the repair exceeded my expectations. I am very happy with the result and truly appreciate ..." Read more
"... everything. They made it such a pleasant experience. The work looks FLAWLESS. I kind of wish they would have just painted the whole car on accident bc the ..." Read more
"Absolutely amazing work my car was repaired back to brand new all colors matched perfectly they even washed and detailed my car they ..." Read more
"... I felt like I had known them for quite some time. The quality of work was exceptional. I will most certainly refer others to them. They also washed the vehicle ..." Read more
"Yes! Which I really appreciated! If I didnt answer the call they would leave me voicemails with the update!"
"... they kept me updated throughout the entire process. They communicated regularly, let me know the status of the repairs, and made sure I was informed every step ..." Read more
"... all very professional, attentive and knowledgeable. They text me every day with an update about my car. They always answered the phone and let me know when ..." Read more
"... communication I received while my car was being repaired. Every question I had was answered promptly and professionally. Im very thankful for their help and the excellent ..." Read more
"The Service was absolutely fantastic! They kept me in the loop with the updates! They were very helpful and very informative! With me being 18 and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work, wonderful finish.

Customer Service

Allison and Scott were wonderful to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

This is the second time I have used Gerber services and been very happy both times.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was done quickly and the repairs were done excellently. The paint job was superior. I am very pleased with the management as well as the way they guided me through the process. I would highly their services.

My Experience

Likely to Recommend

Repair Quality

Repair was great Ive had no problems with the glass.

Customer Service

Very friendly but I thing there were some communication issues. I asked them to repair the glass after I told them that I had purchased the salvage title but they did not wait. Luckily I ended up getting the title.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fair price, friendly staff, quick and perfectly completed repair. Very satisfied!

Customer Service

All appointments were easy to schedule, everyone was very pleasant and flexible to work with throughout the entire experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The entire process was easy and straightforward. I was kept informed throughout the process, and communication was excellent. Overall, I was very pleased with the results.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Everyone was absolutely amazing and Iā€™m very satisfied with the work thank you to everyone.

Likely to Recommend

I have in the past

Repair Quality

Everyone was absolutely amazing

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and communication

Likely to Recommend

Repair Quality

Very good work. All around great service.

Customer Service

Very patient and took time to make sure everything was covered. Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people are great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff and did great job.

My Experience

Wonderful service and staff šŸ‘ šŸ˜€

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