Gerber Collision & Glass - Mukilteo

5.0 (3,353reviews)
99%
11100 Mukilteo Speedway,  Mukilteo,  WA  98275

Gerber Collision & Glass - Mukilteo offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,353)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. The team is widely commended for professionalism, friendliness, and going above and beyond. Communication stands out as a major highlight, with customers appreciating regular text updates and thorough explanations throughout the repair process. Timeliness is another strong point, as many customers noted their vehicles were completed ahead of schedule. Customers also frequently mentioned pleasant surprises such as detailed interior cleaning. A small number of customers noted areas for improvement, including occasional delays due to part availability and isolated concerns about repair-related issues, as shared directly in their feedback.
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"The entire experience was a master class in outstanding customer service. Everyone was incredibly friendly and helpful. Explanations were thorough and communication ..." Read more
"An amazing experience for my perspective. The entire team was fantastic, very easy to work with, knowledgeable ..." Read more
"Gerber consistently provides great customer service, quality workmanship and a friendly professional atmosphere and experience."
"... everything clearly before starting the work. The repairs were completed in a timely manner. I appreciate their excellent customer service and quality workmanship. ..." Read more
"... great! My car came out like a new one. Amazing work!!! Everyone there was kind, professional, reliable, honest, attentive, respectful, and excellent!! Highly recommended! ..." Read more
"It was done a little earlier than originally expected."
"Great service! I expected it to be done in a week and it was done in 5 days! It looks brand new! Thank you for cleaning my car ..." Read more
"The team at Gerber-Mukilteo has provided us with prompt, quality service and results. Customer service is excellent and always keeps us informed regarding ..." Read more
"Early! Finished up about 6 days earlier than projected."
"Except the part that they need not available anywhere"
"Communication and updates were consistent. Upon pickup I received thorough instructions and advice. This is ..." Read more
"I appreciate the team on working on my Rav4. Communication, the body work done on my vehicle, and overall service was top notch."
"The twice-weekly text updates are a great system. Beyond that, they never hesitated to respond to additional ..." Read more
"... moment I walked in to the moment I picked up my car. The communication was excellent service was superb and my car looked great when I picked it up. Excellent experience ..." Read more
"The quality of the repair was very well done, the frequent communication while the repair was being done was so appreciated, and the timeline of the repair were ..." Read more

My Experience

Great repair. Looks brand new.

My Experience

I have to say it was an excellent job that was done on my truck. I picked up a truck that looked a lot nicer than the one that went in. Great job overall no concerns or problems that I can see. Well done!

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My Experience

Very helpful and professional staff. They did everything correctly and to my full satisfaction! Mary at the front desk is awesome!

My Experience

Very quick. Quality work. Customer service is great!

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Repair Quality

Very professional, quick response, good quality work. Friendly front desk.

Customer Service

Returned Clean

My Experience

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Returned Clean

My Experience

I have had two cars repaired at Gerber. Recently, my 2023 was rear-ended requiring repair to the liftgate and replacement of the bumper and its components. From the start, the team of Mary and Jerell make you feel welcomed and well-informed with an emphasis on attention to detail. The paint matched perfectly, and the repair to the hatch was well done. And the car was washed and detailed. Gerber has my utmost trust!

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My Experience

Always professional and friendly service. Thank you!

My Experience

Thank you for the personal attention. Thank you Mary!

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My Experience

My Experience

Excellent job. Looks brand new. thanks

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Customer Service

Jarell and Mary both very pleasant and helpful.

Returned Clean

My Experience

From day 1, everyone in the office was so nice and displayed great customer service. The entire office seem to work cohensively like a happy family. The woman at the front desk was such a down to earth, sincere and caring lady. I told my husband i'm gonna make sure to stop in just to say hello, every now and again. Thank you guys for a job well done

Likely to Recommend

Definitely

Repair Quality

Great work

Customer Service

Great service

My Experience

It was so good having my car finished ahead of time. Thank you for all your courtesy. The inside looked as clean as the outside.

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My Experience

Each person I talked to conducted themselves in a friendly and professional manner.

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Returned Clean

My Experience

My Experience

I was impressed with the communication, how fast the repairs went and that the inside of my car was cleaned!

My Experience

Everyone was very hg helpful and informative. They did a great job fixing the damage to my car.

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Repair was done quickly, quality of repair was very good. Would recommend this shop to friends and family!

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Repair Quality

Mason and Jason were great! Hey, that rhymes!!!

Customer Service