Gerber Collision & Glass - Mustang

My Experience - 5.0/5.0 -

Everyone was amazing!!! They keeped updated on progrees super friendly. I would recomend to everyone

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It took 22 days to repair my van and my complaint is if you didn’t have the supplies to fix my van why did I need to drop it off on March 7th if you weren’t ready to do the repair work. Also all the computer generated responses had nothing to do with how far along they were on the repairs. They just kept putting the expected completion date back. I do know they had a break down in the paint room but when I found out this my van was 25 cars back for repairs. I’ll never come here again. I’ve visited with other people in Mustang that have had similar experiences and have decided never again. The people in the office were very nice and respectful and the end result is good so far. I’m still evaluating the proper working of my side view mirror.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Took 22 days. Not happy with that. Then the passenger side view mirror was not working as it should be. I’m waiting to get that fixed.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I take care of my car & I appreciate the fact that the guys also took good care of it. I am very satisfied w/the work done so far. It took longer than I’d hoped; but, I understand the current situation of how hard it is to get parts on time…so it wasn’t necessarily unexpected. I will return w/my car when the grille comes in. Thank you. Anne Daugherty

My Experience - 5.0/5.0 -

They were pretty much on time cleaned it up good looks good very satisfied they were 10 +

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

I would just say to improve the communication. Between the Tuesday/Thursday texts, the front desk receptionist, the main shop dude, our insurance calling, ect. It seemed like we were always getting told something different. Also, just be upfront. A customer is going to be a lot less annoyed if they're told up front that a part has been on backorder or is lost in shipment, than being told repeatedly that the car will be ready for pickup on X day, and then moving the date out multiple times. Car looks solid, work seems to be of good quality.

Customer Service - 3.5/5.0 -

Lines up with previous comment of lack of communication. Although, the owner seemed pretty excited when the car was finally finished and that felt nice

Returned Clean

My Experience - 5.0/5.0 -

All of the staff at this facility were always very courteous and helpful. They took care of me. They kept me informed. They made sure that I was satisfied with the product when I was came to pick up my car. I would use these people again.

Likely to Recommend - 5.0/5.0 -

They did a great job all the way around

Repair Quality - 5.0/5.0 -

They were always courteous. Return calls. Kept me informed.

Customer Service - 5.0/5.0 -

They did a great job and customer service, which truly use them again

My Experience - 5.0/5.0 -

They kept in touch every step of the way via text messages and if I had a question they replied within the day and completed the work really quickly despite the opposition from insurance company we had to deal with. I found them very friendly as if I had known them a long time and I would gladly recommend them to my family and friends.Aiden did a first class on the repairs on my car

Likely to Recommend - 5.0/5.0 -

Aiden was my go to man and answered any questions I had and ironed out any issues we had

Repair Quality - 5.0/5.0 -

Kept in contact every step of the way

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for repairing my car it looks great.

Likely to Recommend - 5.0/5.0 -

I highly recommend them

Repair Quality - 5.0/5.0 -

Great job the repair

Customer Service - 5.0/5.0 -

Good friendly people

My Experience - 5.0/5.0 -

I was very satisfied with the job done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I give a 10 because they went beyond my expectations. They repainted the bumper because of someone causing damage to the newly painted bumper while it was parked outside waiting for me to pick up.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Gerber is top notch..

Repair Quality - 5.0/5.0 -

I couldn’t be happier.

Customer Service - 5.0/5.0 -

Michael really went above and beyond with his explaining and execution of getting my car completed. They always let me know the progress of my car. The entire team did extremely well.

Likely to Recommend - 5.0/5.0 -

Excellent work. Very friendly. Will use again if ever needed.

Repair Quality - 5.0/5.0 -

Great work. Truck looked excellent.

Customer Service - 5.0/5.0 -

They were very friendly when I walked in the door. Explained everything that need to be done on the repair on my truck. Excellent all around.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never would I ever recommend

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0