Gerber Collision & Glass - Naperville/Ogden Ave.
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Naperville/Ogden Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a very good job in a very good time, thank you
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Michelle was a very helpful, knowledgable, accommodating, amiable manager. My car was sparkling clean when I picked it up. The work was done to my satisfaction, and they even went beyond what was expected. My car was clean inside and out. I certainly appreciated the emails letting me know the status of my car. The work was done in a timely manner and was ready when they said it would be. This was a wonderful experience, and I would certainly bring my car back for future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was the best collision repair experience I ever had. Easy to drop off the car for an estimate and very accommodating schedule wise. Thank you for a stress free experience.
My Experience - 0.0/5.0 -
I was informed my car would be ready for me at the end of the day at the fox valley location, and it wasn't. I had to drive to the Naperville location and then fight the traffic on the way home. Very disappointed.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
We were told the vehicle would be ready to pick up at one location. When I left work early to go to that location, I was informed I would have to wait until the next morning, or drive over to the other location, which I did.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
they were professional, helpful, friendly and on time with the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Over all, I was very happy with services.
My Experience - 0.0/5.0 -
Brought in my 2012 Yukon for front bumper and hood hail damage repair. 1) Long scheduling problems with no returned calls, etc 2) Bumper repaired but new scratch on side of car and brand new $800 bumper has nick in the side of it. 3) Car promised in 1 day (Friday) but not completed until Saturday at 11:55am, place closed at 12 noon. Originally forecast for Monday completion so we rented a car for that weekend that Gerber paid for. That was appreciated but up front estimate should have been accurate. 4) Original estimate changed from $550 to $800 after I said I wanted to move forward with the repair. Technician had looked at entire car. I'll be bringing the Yukon back to Gerber to point out the missed hail damage repair as well as the missing paint chip on the bumper and the new scratch on the side of this Yukon. Kevin Flynn
Likely to Recommend - 1.0/5.0 -
Unlikely due to above comments
Repair Quality - 3.5/5.0 -
New scratch on the side of the car, and brand new $800 bumper has small paint chip on the top already.
Customer Service - 2.0/5.0 -
1) Didn't call me to schedule after took car in for appointment.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
We were very pleased with the service we received from gerber.
My Experience - 0.0/5.0 -
It took the mechanics at Gerber over a week to replace the front bumper of my car, a job which I was told would take 2 days!!!! Then, when I was finally called to pick it up, the left side of the bumper was misaligned and had to be fixed again. As if those issues are not enough, Gerber sends out daily text updates informing customers of when there cars are ready.I received a text on day 3 saying my car was ready. When I went to pick it up, I was told to disregard to the texts because my car was far from being completed. Perhaps someone at Gerber should disable the automatic, computer-generated texts!!!!