Gerber Collision & Glass - North Charleston

Likely to Recommend - 5.0/5.0 -

Yes, very efficient once everything was completed.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Once all the repairs where completed. After making three additional trips.i would like to acknowledge Paul for make sure the repairs were completed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very well done

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

They did a great job on the repairs and the staff was very friendly and communicated very well. However my car was in the shop for a month and I had the issue with my battery which I had to replace.

Repair Quality - 3.0/5.0 -

I am happy with the repairs done to the car and for giving my car priority so I wouldn't go over my rental car coverage. Everyone was very friendly and kept me updated. Unfortunately I had to buy a new battery the day after I got the car back, which had no issues when I dropped it off. They battery was about 3 years old and was supposed to be good for another 2 years. It had to be jump started to get out of the garage and, even after letting the engine run several separate times, it still required jump starts. I don't know if this was caused by sitting without being run for a month and/or maybe lights were on during repairs but I couldn't get any help with it because it wasn't in the area affected by the accident so I had to buy a new one because it wouldn't charge and only worked when jump started.

Customer Service - 5.0/5.0 -

Customer service was awesome and Vince was great about keeping me updated.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Kept me updated. Took a bit longer than expected but repairs look great.

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

Took almost two months for an estimate to say that my car was totaled. Vince tried to talk me into lying and saying that I wasn’t happy with the insurance that was handling my claim when he was just not happy with them saying they wanted to fix my vehicle. It’s unfortunate that I didn’t know better about this place before having my car towed after my accident. Also I continue to get updates on the car that is supposedly getting fixed that my insurance had totaled out a week prior. They made a confusing and stressful first experience way worse than it should have been.

My Experience - 0.0/5.0 -

My glass and window tint are scratched, I’ve called and emailed and haven’t heard anything back yet.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

I am grateful.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff at the front desk were very nice and attentive. My car looks good as new, good work!

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Did a great job will bring my car back again

Customer Service - 4.5/5.0 -

Employees were very friendly

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

So when I got my car back I haven’t been into my back seat until today(09-11-21). My back right side door is falling off like the inside is falling I am missing some pieces from my door as well.

Customer Service - 3.5/5.0 -

They did good just the finishing product isn’t what it’s suppose to be.

My Experience - 0.0/5.0 -

Remington, H. USAA 029154458-008 Aug-Sep 2021 Experienced conflicting Texts directions/ status of repair from telephone updates. Duration of repairs were over 7 days difference from texts and telephone status. Unable to pick up vehicle after repairs completed on 2 Sep, due to deductible not properly documented. Problem immediately but repair shop phones and computer were down and pending installation of new ones. The phone service had been out before then. Car retrieved after repairs and a holiday weekend on 7 Sept. Affected repair area remained with a Scratched plastic bumper, and was the best that could be done? Remington,H. Phone 843 254 1325

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Front headlight frame is a different color than before. Does not match the opposite side headlight frame

Customer Service - 3.5/5.0 -

Very difficult to speak with someone. Was supposed to get daily updates. Received less than 5. My car was with the shop for over 30 days

Likely to Recommend - 5.0/5.0 -

Good 👍

Repair Quality - 5.0/5.0 -

Good 👍

Customer Service - 4.5/5.0 -

Good

My Experience - 5.0/5.0 -

Excellent customer service start to finish. They were done on time and even detailed my car! I was able to drop off the rental at the shop on the day I picked up my car. Very convenient! Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very responsive, kind and helpful

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0 -

Did a great job! Looked like it was brand new

Customer Service - 5.0/5.0