Gerber Collision & Glass - Redlands

4.9 (2,661reviews)
97%
705 W Colton Ave,  Redlands,  CA  92374

In operation 81 years, 6 years at this location.

Gerber Collision & Glass - Redlands offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (2,661)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including daily text and phone updates that kept customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and attentive staff are frequently commended for making stressful situations easier to navigate. A few customers noted isolated concerns such as minor rework needs, parts delays, or small finishing issues, but even in those cases, the team was recognized for promptly addressing and resolving the problems. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.
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"... process and made everything easy and stress-free. The quality of the repair exceeded my expectationsβ€”my RAM looks as good as new. Customer service really ..." Read more
"... above expectation but once I received my truck…wow, the attention to detail is incredible. The truck looks like when I bought it two years ..." Read more
"... experience was. They communicated clearly at every step, got the work done quickly, and didnt cut any corners. Efficient, professional, and thorough β€” exactly ..." Read more
"... extremely friendly and pleasant to communicate with, the workmanship on my vehicle was perfect my vehicle looks as good as when I purchased it..thank you" Read more
"... service was amazing! My car looks fantastic! The repair was done so much faster than expected. I will definitely recommend Gerber to my friends." Read more
"Repair was completed a week earlier than estimated. Car looks new! Thank you!"
"Any possible delays were carefully explained and we still finished on time."
"... expect hiccups to occur when logistics happen, and it was still ready by the original estimated date!" Read more
"First of all, they said that it will take a week, but it only took them five days. Wow"
"From the moment you drop off your car, they notify you constantly on the steps taken and on the next steps to come. They did an exceptional great job. Were ..." Read more
"They have great customer service, they're communicative throughout the entire process, friendly, and quality work."
"Hard working, friendly staff. Keeps the client up to date on repairs, during and upon nearing completion."

My Experience

We are repeat customers and very much appreciate the fairness and attention to customer service.

Likely to Recommend

Repair Quality

Your customer service and trust is why I am a repeating customer. Even though I only pay my deductible, I appreciate you not gouging my insurance company.

Customer Service

Christian was AWESOME!

Returned Clean

My Experience

Staff was very friendly and efficient! I was on a bit of a time crunch with having the repairs done and the car was finished quickly and the quality of the repairs were excellent! Very happy with the work done and customer assistance.

My Experience

Work on my car was Expeditiously performed. Rafael was excellent.

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Rafael was very nice.

My Experience

Two thumbs up.. Everyone was great. Thank you

Likely to Recommend

You are first on my list

Repair Quality

Thank you to everyone that was involved with taking care of me and my vehicle. Will highly recommend your place of business. Everything and everyone was excellent.

Customer Service

Everyone was very kind and friendly

My Experience

Very professional. Beautiful job and quick service. Thanks

Likely to Recommend

Repair Quality

Great job and fast service.

Customer Service

Likely to Recommend

Repair Quality

I appreciate the speed in which Gerber was able to perform the work, and get me back in my trusty Kia

Customer Service

Christian Sullivan is awesome !!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would definitely recommend Gerber Collision to my family and friends.

Repair Quality

They did an excellent job on my car.

Customer Service

The ladies in the office were friendly to me.

My Experience

My advisor was great with communication. Everybody in the office was very polite.. had a small issue with the car battery when I picked it up and they handled it quickly.

Likely to Recommend

This is my second time with Gerber collision and I recommend them to anybody. I know you guys do great work and everybody there is very kind.

Repair Quality

My service adviser was very nice and explained all my issues. He went out of his way when my car had an issue after I left. He addressed call my concerns. The receptionist Gabby is very polite and friendly. The general manager was also very kind and understanding.

Customer Service

Everyone there was kind and helpful. My advisor went above and beyond by coming to my house to pick up my car and return it to me when there was an issue after I left. I had a medical procedure and couldn’t drive it was very thoughtful of him to go out of his way.

My Experience

My Experience

Likely to Recommend

Repair Quality

Renne was amazing. He communicates LOUD and clear

Customer Service

My Experience

I would like to say emily made this process amazing she answered every question I had and help me with everything I needed as well thank you to the team that fix my car it looks brand new they did a wonderful job

Likely to Recommend

Repair Quality

The team did a wonderful job and emily

Customer Service

Emily help me with everything I needed to perfection

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already have given recommendations.

Repair Quality

The service was excellent. The best customer service Ì have experienced in California.

Customer Service

Top tier. I was informed of the complete process and the timeline given for my automobile completion was on point.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience throughout. Open communication was definitely appreciated. Emily is a sweetheart.

My Experience

You guys have been helpful and very professional on every aspect. From customer service to the sales team. Thank you so much. I give you guys a 10 star rating

Likely to Recommend

Most definitely πŸ‘πŸΎ

Repair Quality

I got nothing else to say, Getber Collision and Glass are on top of the line. I mean everything, a satisfied customer service to the labor service. Thank you and God Bless you all.πŸ™πŸ½πŸ€™πŸ½

Customer Service

Excellent and perfection, everything came out perfect, no shortcuts or mistakes.

My Experience

The gentleman I spoke with about my car was pleasant, responsive and attended my concerns.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I liked the job great job by the way

Likely to Recommend

Repair Quality

Customer Service