Gerber Collision & Glass - Redlands

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for taking care of my car. Great job, Rafael and his team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks Ralph and your team.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was informed of everything going on and when I was getting my car very often and that was helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Job done well and in good time.

Customer Service - 4.5/5.0 -

Friendly and willing to please

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

It has been over a week and no one has contacted me regarding an issue with the truck when it was picked up. Also, the glass company who repaired the windshield chipped the paint and no one has contacted me to repair it.

Customer Service - 2.5/5.0 -

No return phone calls.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall, a good experience

Repair Quality - 5.0/5.0 -

Good work at a reasonable cost. The appraiser was easy to work with

Customer Service - 4.5/5.0 -

When paying you couldnt take my credit card, so I had to go home and bring back my checkbook

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks to Jose for working with insurance companies to ensure full satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

With the exception of Tyler’s great customer service!!

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Tyler was amazing to work with (he gets a 10)!! He kept me updated on the progress of the car & was always available whenever I called with questions. Unfortunately, Tyler was off the day I picked up the vehicle & waited 45 minutes to be helped. Customers that came after me were helped even though I was told twice that someone would be right with me. By the time I left, I had been there for an hour & 20 minutes. That was a bit bothersome

Returned Clean

My Experience - 5.0/5.0 -

Considering our car needed body work during the holidays, the folks at Gerber went out of their way to get the job done ASAP. Great workmanship as well....thanks you!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

My repairs had a couple delays which is totally understandable but I would have liked to receive a few more updates once we went past schedule.

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much for the excellent work done on my car. I appreciate you taking care of me and I would definitely return! If needed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The mechanical work seems sound so far.

Customer Service - 5.0/5.0 -

I was not given updates on my vehicle when I was told I would. I had to contact the shop and request updates multiple times. They were always very courteous and professional but I would’ve appreciated an update at least weekly or if they said I would get a call on Monday, I would’ve liked a call on Monday.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0